How to make a complaint about halls

We aim to continuously improve the quality of service we provide. If we've fallen below the standard that you expect, we'd like to know so that we can address the shortcomings. We'll always try to respond quickly and constructively to the points that you raise.

Complaints about halls should be raised as soon as possible and within three months of the issue occurring. Initially you should raise a complaint with your Hall Manager.

How to submit or escalate a complaint about halls

If you are unable to resolve your issue through your Hall Manager, or the issue is concerning your Hall Manager, please submit or escalate the complaint by downloading the Student Living Complaint Form. Once completed please email it to We aim to resolve a complaint within ten working days.