Customer service in halls

We put the customer first

If you have any suggestions about how we can improve our services or you have any queries in relation to customer service in general then please contact the Student Housing Centre on +44 (0)1332 594111 or email

If you have any customer service queries, please contact our Customer Service Manager, who will be happy to help you. 

Information to help you

The Halls Handbook 2019-20 and the leaflet in your Welcome Pack contain lots of useful information about halls. Take a look at some useful documents.

Customer communication - tell us so we can help you

If you need to sign in a visitor, register a period away from halls or report a maintenance problem, you can let your halls staff know. Contact us online through UDo or fill in the relevant form and hand it in.

Your wellbeing is our focus

Our halls have a dedicated Halls Wellbeing Co-ordinator, who is here to help you with any problems you may have. Contact our Halls Wellbeing Co-ordinator via the wellbeing team.


T: +44 (0)1332 591311