Welcome FAQs

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Enrolment - New students

Enrolment is a process to formally register an applicant as a student with the University. Enrolment includes both online enrolment and confirmation of enrolment.

When enrolment opens, you'll be invited to complete online enrolment which is when you can check your personal details, the programme you are enrolling on and, if applicable, select modules to study in the upcoming year. We will also ask questions at this point to collect information for our internal and external returns.

Confirmation of enrolment is when you are officially registered as a student at the University, and happens after you have completed online enrolment and engaged with University Induction.

  • If you are a new  student, you first need to create your password to set up your University of Derby account
  • You will receive an email  towards the end of August asking you to set up your account  with the subject line: 'It's time to set up your University of Derby account'
  • Shortly after you have created your account, we will invite you to access our student portal. Here you will be able to view  important information about enrolment and induction and upload your photo for your student ID card
  • It is important you do this as soon as possible and upload a suitable photo to ensure there are no delays in completing your enrolment. After this, we will send you an email inviting you to enrol online
  • Once you have completed online enrolment, made any required payments and, if applicable, completed your VISA checks, you will officially be registered as a student after you've engaged with your University Induction
  • Until you are officially registered as a student, you will not have full access to the library or receive any student finance payments

If you are a new student, you first need to create your password to set up your University of Derby account. You will receive an email towards the start of enrolment with the subject line 'It's time to set up your University of Derby account'. This is when you generate your University log in and account.

If you're experiencing problems with our account and password creation, please check our account creation guide. You will need to enter your date of birth to verify your identity, so make sure you are entering it in dd/mm/yyyy format. If you believe your date of birth is incorrect on our records, please contact us using our enquiry form to get this updated.

If you are experiencing technical issues please contact us using our enquiry form.

Shortly after you have created your password and account, we will invite you to access our student portal (UDo). Here you will be able to view important information about enrolment and induction and upload your photo for your student ID card. It is important you do this as soon as possible and upload a suitable photo to ensure there are no delays in completing your enrolment.

We will then send you an email inviting you to enrol online. Once you have completed online enrolment, made any required payments and, if applicable, completed your VISA checks, you will be officially registered as a student after you have engaged with your University Induction.   

Until you are officially registered as a student, you will not have full access to the library or receive any student finance payments.

If you need to change your password, please view our password reset guide

If you experience any technical problems, please contact us using our enquiry form

At the beginning of enrolment, you will be invited to create your password to create your account. Shortly after, you will have access to our student portal (UDo) and elements of your IT account for induction.

Once you've generated your password and have access to our student portal (UDo) you will see the 'Your Photo' tile. The photo you upload will be used on your student ID card (UniCard), on your student record, and to confirm your identity when using the services provided by your University.

Your photo must:

  • be a passport-style photo
  • be a close-up of your full head and upper shoulders
  • contain no other objects
  • be in clear contrast to the background
  • not have 'red eye'
  • be clear in focus
  • be unaltered by computer software
  • be a jpeg/jpg file
  • be less than 1MB in size

In your photo, you must:

  • be facing forwards and looking straight at the camera
  • have a plain expression or a smile
  • have your eyes open and visible
  • not have hair in front of your eyes
  • not have a head covering (unless it's for religious/medical reasons)
  • not have anything covering your face
  • not have any shadows on your face or behind you
  • be on your own - no multi-person photos
  • be suitably clothed

Your Student ID Card will be required in various learning environments which, depending on your course, could be in hospitals or schools. Therefore, it should be a professional and suitable means of identification.

If you haven’t received an email asking you to complete online enrolment please contact us using our enquiry form and we will assist you.

It is vital that the information we hold for you is correct so if you spot any errors in your record during online enrolment that need amending please contact us using our enquiry form.

If we need any further evidence from you to support the change (eg Marriage Certificate or Deed Poll to support a name change) we will contact you to let you know.

If you are experiencing problems enrolling from a phone or tablet, we suggest trying from a PC or laptop. Additionally, we do not recommend completing online enrolment from a work computer as firewalls may restrict access to online enrolment.

If you continue to experience problems, we recommend clearing your cookies and cache or trying on a private browser. If problems persist, please contact us using our enquiry form and we can assist.

If you are moving into our halls as a new student, your student card will be waiting for you at halls if you completed online enrolment and uploaded a photo prior to moving in.

If you are not moving into halls, your student card will be available for you to collect from campus after you have enrolled and uploaded a photo.

After enrolment, you will also have access to a virtual student card via our Student Portal (UDo). Further information on this will be sent to you during enrolment.

Enrolment - Returning students

Once enrolment opens for returning students, we will email you an invitation to enrol, at which point you'll be able to check your personal details again and select the modules you will study in the upcoming academic year. Once you have completed online enrolment, made any required payments and, if applicable, completed your VISA checks, your enrolment may be confirmed remotely. If we are unable to confirm your enrolment remotely, we will contact you to arrange virtual enrolment.

Once your enrolment has been confirmed, you can access your personalised timetable by logging into UDo and clicking on the 'My timetable' tile.

As a returning student, full access to your module and course resources will be available once you have completed online enrolment. 

  • If you are being supported by Student Finance England, then you will not need to make a payment prior to enrolment. You will however need to provide your Student Support Number – you will be asked to provide this during your online enrolment. If you have applied for finance and are still awaiting a decision, please contact us as we may still be able to enrol you without payment, however, please be aware that if you are not eligible you will be liable for tuition fees
  • If you are a self-funding full-time Undergraduate UK and EU student, you do not need to pay a deposit or make any payments until you have completed your enrolment
  • If you are a self-funding part-time Undergraduate UK and EU student, you will need to pay 25% of any autumn or through modules before completing enrolment
  • If you are a self-funding Postgraduate UK and EU student, you will need to pay 25% of any autumn or through modules before completing enrolment
  • International students need to make an advance payment of £3000 before enrolment can be confirmed (discounts are available if you wish to pay for the full course in advance of enrolment)
  • If you are being sponsored by an organisation or employer, evidence needs to be submitted to sponsors@derby.ac.uk

Find out more about undergraduate fees and financeFind out more about postgraduate fees and finance

No - enrolment is taking place as part of your University Induction. It is vital that you engage with your programme induction so there is no delay in you receiving maintenance payments or having access to your course resources.

We would recommend you complete online enrolment, make any required payments, and, if applicable, complete your VISA checks prior to induction so we can officially register you as a student as soon as possible 

It is vital that the information we hold for you is correct, so if you spot any errors in your record during online enrolment that need amending, please contact us using our enquiry form

If we need any further evidence from you to support the change (eg Marriage Certificate or Deed Poll to support a name change) we will contact you to let you know.

If you are experiencing problems enrolling from a phone or tablet, we suggest trying from a PC or laptop. Additionally, we do not recommend completing online enrolment from a work computer as firewalls may restrict access to online enrolment.

If you continue to experience problems, we recommend clearing your cookies and cache or trying on a private browser. If problems persist, please contact us using our enquiry form and we can assist.

After your enrolment has been confirmed following your induction, your registration will be confirmed with Student Finance England. This will allow for your maintenance to be paid - this is normally five days after your registration is confirmed after the start of term.

The start of term will be stated on any correspondence from Student Finance, and you will not receive any funding prior to the start of term even if your enrolment has been confirmed. If you do not provide a student support number at enrolment this may delay your maintenance payment.

University and programme induction

Your University induction will be available through the 'Blackboard (Course Resources)' tile on UDo. The Blackboard (Course Resources) tile will host your programme induction and provide you with access to your virtual learning environment.

Your programme induction will be available through the 'Blackboard (Course Resources)' tile on UDo. The Blackboard (Course Resources) tile will host your programme induction and provide you with access to your virtual learning environment.

You'll find your programme induction schedule in your programme area. Click on 'My Programmes and Organisation' within Course Resources then look for 'Student Induction 2021' on the next page (this will be on the top left beneath your programme name).

It is really important that you attend your course induction, but if you cannot make it please contact your course leader in advance.

Search for your course leader

Once you've completed online enrolment the next step is to be officially registered as a student. To be officially registered as a student you'll also need to have made any required payments, and if applicable, completed any VISA checks and attended your University Induction. If we require any further information or action from you prior to your enrolment we will contact you. Once you are officially registered as a student you'll receive an enrolment summary email. 

You'll find your online course induction schedule in your programme area. Click on 'Programmes and Organisations' within Course Resources then look for 'Student Induction 2021' on the next page (this will be on the top left beneath your course name).

Many things happen across the University throughout the year, so each year we produce a calendar that shows the main University teaching weeks and events. There may be variations dependent on your course, so please check this with your course team. In addition, your lecturers may schedule events that are outside of the teaching weeks which they will let you know about.

View our academic calendar

Making Payments

  • If you are being supported by Student Finance England, then you will not need to make a payment prior to enrolment. You will however need to provide your Student Support Number - you will be asked to provide this during your online enrolment. If you have applied for finance and are still awaiting a decision, please contact us, however please be aware that if you are not eligible for funding you will be liable for tuition fees
  • If you are a self-funding full-time Undergraduate UK and EU student, you do not need to pay a deposit or make any payments until you have completed your enrolment
  • If you are a self-funding part-time Undergraduate UK and EU student, you will need to pay 25% of any autumn or through modules before completing enrolment
  • If you are a self-funding Postgraduate UK and EU student, you will need to pay 25% of any autumn or through modules before completing enrolment
  • International students need to make an advance payment of £3000 before enrolment can be confirmed (discounts are available if you wish to pay for the full course in advance of enrolment)
  • If you are being sponsored by an organisation or employer, evidence needs to be submitted to sponsors@derby.ac.uk
  • If you have any difficulties providing this evidence, please contact us at enrolment_finance@derby.ac.uk

Find out more about undergraduate fees and financeFind out more about postgraduate fees and finance

You can check when your fees are due and how much on the 'Money' tile in UDo - Select 'Make a payment or set up a recurring card payment' and then log into 'Student Account Summary'. From there you can make a payment online or set up a recurring payment.

Find out more about making payments

We do not usually invoice for fees unless a company is paying on your behalf, however, if you require further documentation or assistance please contact us using our enquiry form and a member of our finance team will be able to assist.

If your employer is paying your fees you will have to submit a sponsorship letter for them to be charged, and you must do this before your enrolment can be confirmed. The sponsorship letter will need to be sent to sponsors@derby.ac.uk. This will need to be on headed paper containing their contact details, including address and email address, and be signed by an appropriate signatory. Please ask them to quote your name and student number and the amount that they will pay.

After your enrolment has been confirmed following your induction, your registration will be confirmed with Student Finance England. This will allow for your maintenance to be paid - this is normally five days after your registration is confirmed after the start of term.

The start of term will be stated on any correspondence from Student Finance, and you will not receive any funding prior to the start of term even if your enrolment has been confirmed. If you do not provide a student support number at enrolment this may delay your maintenance payment.

If you're experiencing any problems or are unsure, please contact us using our enquiry form.

Yes, although the University already offers a payment plan we would be happy to offer an alternative to match your payments. Please send a copy of your PGL payment schedule to enrolment_finance@derby.ac.uk and we will be in touch to offer more suitable instalments.

If you have completed an undergraduate course with us and are eligible for our alumni discount, please contact us using our enquiry form

Find out more about our alumni discount

Student life

Whatever you’re passionate about, you’ll find it at Derby. There are over 150 sports clubs and societies on offer at our University – all run by students and supported by the Union of Students.

See what’s on offer

Your four Officer Trustees have been elected by fellow students to lead the Union of Students. They represent all students and move the Union forward in the direction you want them to. They work full-time and are paid employees of the Union of Students to ensure they're always there when you need them.

Find out more about this year's Officer Trustees

The TOTUM card (previously called NUS Extra) is the number one student discount card. You can purchase a card online.

Buy your TOTUM card