Reskill and Recover

Reskill and Recover is a fully-funded programme available to small and medium-sized businesses in the Derbyshire and Nottinghamshire areas, designed to improve your business skills, productivity and growth. You can study an accredited programme (a requirement of four courses minimum) or a standalone course of your choice.

European Union Social Fund in Partnership with the Department for work and pensions

Reskill and Recover is a fully-funded initiative, meaning it is offered without any cost to your organisation. This is possible thanks to funding from the European Social Fund and our delivery partners, which include the University of Derby, Nottingham Trent University, Derby College, Nottingham College, East Midlands Chamber of Commerce, Enable, and the Workers’ Educational Association.

The programme aims to help businesses return to growth and increase their productivity following the challenges of the past two years.

Who is Reskill and Recover for?

The Reskill and Recover programme is for anyone wishing to improve their business and productivity.

How will I learn?

All the modules in the programme are stand-alone and participants can choose the areas they’d like to focus on and will gain a Certificate of Completion for each module completed.

Participants also have the opportunity to take an accredited route by completing specific modules to gain a level 4 accreditation from the University

Claire Zwozny-Bestwick

It's fantastic having access to fully funded support that helps me to improve my knowledge and learn new skills, so that I can develop CRZyBest as a sustainable and thriving business in this ever-changing and challenging landscape.

Claire Zwozny-Bestwick

What you can learn

The most effective business plans are simple and place value at the heart of everything – that is, the value your business brings to your customers. In this unit, you will get to explore your business's unique value proposition.


  • New dates coming soon

In this unit, you will cover

Value proposition refers to the product or service a company intends to offer to its customers to meet their needs. It’s unique to each organisation as it sets it apart from its competitors. Great value propositions align a business's products and services to their customers' jobs to be done, pains to be overcome and gains to be made. Approaching a business plan in this way is not only simple and effective, but it keeps you focused on what really matters and how to remain profitable by delivering what your customers really want and need.

Join us for this unit and come away with an actionable, single-sheet business plan that evolves easily with your business as it grows and puts customers at the centre of your decision-making, for sustainable, long-term growth.

The more you appreciate customer value, the better customer satisfaction and performance will be. This leads to more profit and a higher market share and of course, more loyal customers that will help your business thrive.


  • 31 January and 7 February - 9:15 am - 3:00 pm
  • 28 and 29 March - 9:15 am - 3:00 pm

In this unit, you will cover

Valuing customers as investments

  • Lifetime value of customers
  • Cost of acquisition vs retention
  • Strategies to increase the value of customers

Creating a customer-centric business

  • The importance of customer insight
  • Customer relationship management
  • Customer experience management

Delivering customer value add

  • Defining a value proposition
  • The value proposition framework
  • Isolating customer pain and gain points

There are lots of channels or touchpoints through which you interact with your customers. Today more than ever, digital channels are becoming an increasingly important part of how you interact with customers and deliver value. In this course aimed at those with a beginners/intermediate digital marketing skillset, you will learn which tools are worth adding to your digital marketing mix and how to leverage them better. 


  • 1 and 8 March - 9:15 am - 3:00 pm
  • 4 and 11 May - 9:15 am - 3:00 pm

In this unit, you will cover

What is digital marketing?

  • Leverage digital channels such as search engines, social media, email, and websites to connect with current and prospective customers

Creating a digital marketing strategy

  • Planning and establishing an internet presence through online channels such as organic search, social media, paid ads, and other web-based mediums such as your website
  • Goal setting for your online activity

LinkedIn Masterclass

  • Enhancing your personal business profile and growing and managing your contacts
  • Sharing valuable content, increasing engagement and generating leads

This unit is designed for people who need the practical skills to manage projects as part of their day job.


  • 14 and 21 March - 9:15 am - 3:00 pm
  • 2 and  9 May - 9:15 am - 3:00 pm

In this unit, you will cover


  • What is project management, who can use it, and application to small projects
  • The project life-cycle, and key techniques and tools
  • The importance of linking your project to the organization’s strategic direction

Project Initiation

  • Identifying and analyzing the project stakeholders
  • Agreeing on the ultimate project objective and benefit
  • Documenting the project business case
  • Kicking off the project

Project Planning

  • Identifying the detailed project requirements behind the objective
  • Documenting the project scope, and everything the team will have to do
  • Best practices for estimating the project resources and budget
  • Building a reliable project schedule laid out across the calendar
  • Proactively identifying the schedule and budget needed to deal with project risks
  • Finalizing the project plan and briefing management to ensure expectations are properly set

Project Execution

  • Assembling the best project team for the job
  • The importance of team delegation and motivation

Project Implementation and Control

  • How to manage scope to ensure you don’t miss anything
  • How to manage schedule to keep your project on track
  • How to manage cost to keep your project within budget
  • How to deal with surprises
  • How to constructively brief management on progress and request assistance when needed

Project Closing

  • Closing contracts and delivering the project result
  • The best ways to gather project lessons learned to ensure continual organizational improvement
  • Preparing a concise and complete final project report for the stakeholders

Right now, 1 in 6 employees is dealing with anxiety, stress, and depression and this can stop them from performing at their best (MIND, Introduction to mentally healthy workplaces).

Equally important are the positive business reasons for supporting staff mental health. The world of work is changing, with employee engagement, flexible working, resilience, and talent management now common currency. Positively managing mental health underpins these approaches and can reap rewards in terms of staff morale, productivity, and loyalty (People Manager’s Guide to Mental Health, Sept 2018, CIPD).

Smart employers know that organisations are only as strong as their people – they depend on having a healthy and productive workforce. They also know that people perform better when they feel able to put everything into their job and when they are confident, motivated, and completely focused on doing that.

This course will introduce you to the key principles to achieve a positive wellbeing culture in your workplace.


  • 25 January and 1 February - 9:15 am - 3:00 pm
  • 13 and 20 March - 9:15 am - 3:00 pm
  • 7 and 14 June - 9:15 am - 3:00 pm

Over 2 days you will explore

  • The benefits of healthy workplace culture and resilient teams
  • The impact of stigma on mental health
  • Top tips for developing an effective health and wellbeing strategy
  • How to start a conversation around mental health
  • Resources and tools that will support you when having conversations with staff
  • Ongoing support methods for staff that either remain in work or need to take time off
  • Strategies for keeping mental health on the agenda
  • Tools you can use for your own mental health and wellbeing

Financial management helps a business to determine what money to spend, where to spend it and when it should be spent. It also gives an overall view of the financial status of the business, helping to determine business strategy and direction.


  • 7 and 14 March - 9:15 am - 12:45 pm 

In this unit, you will cover

  • An introduction to financial management and consider the difference between financial accounting and management accounting, key financial statements and understand how to make sense of them
  • Discover the difference between maximising profit and building wealth/value in an organisation - how to be responsible
  • Explore pricing strategies and how we must understand our cost base and how costs behave to ensure that we maintain profitability and sustain our operation
  • Examine the importance of cash flow management. We will consider the use of financial ratios to see how the financial statements can be pulled together to provide insights into our performance that are otherwise less visible to us
  • Look at the importance of developing our understanding of problem-solving, cause-and-effect analysis and the fusion of financial and non-financial information
  • Review a number of strategic management accounting techniques that pull together all the threads that will drive the opportunity to help with making our businesses sustainable and profitable

Sustainability in business isn’t just good for the environment or society at large — it’s also good for the business itself. It’s becoming critical for companies to address the gap between knowing and doing by embracing sustainable business practices.


  • 14 and 21 February - 9:15 am - 12:45 pm
  • 25 and 26 April - 9:15 am - 12:45 pm

In this unit, you will cover

  • Why sustainability is good for business, and the importance of good leadership in achieving change
  • The role of business and civil society in shaping a zero-carbon economy
  • Implementing business models and processes for sourcing, producing, and consuming sustainably
  • The role of innovative design, planning, and technology in facilitating sustainable business
  • How to effectively communicate sustainability strategies and goals to internal and external stakeholders
  • Learn how to be an effective change agent, overcome barriers to change, obtain networking support, and create a personalised sustainability action plan

STEM Courses

Data doesn't have to be daunting. Understanding the bounty of information generated by the daily workings of your business can help you to predict trends, identify opportunities and stay ahead of the competition. The two STEM courses we offer will empower you to take control of your business data and put it to great use.

Finding and presenting data insights through Exploratory data analysis

In this introductory course, we take the fear out of working with data, helping you to find and present insights with the information that's at your fingertips. This course will help you to better understand the data you have available in your business and present it in a way that's clear and easy to understand for you, your colleagues and your stakeholders. Through interactive graphs and user-friendly dashboards, you'll learn how data-driven marketing can work hard for your business, including exploratory data analysis practice using sources you know, like Spotify and Gmail.


  • 19 and 20 April - 9:15 am - 12:45 pm

In this unit, you will cover

  • What is Exploratory Data Analysis (EDA) and how is it useful to small business
  • Presenting your data for colleagues and stakeholders
  • Interactive graphs in python and dashboard.
  • Data analytics on a Gmail mailbox inbox
  • EDA hands-on practice using Spotify

Predictive analysis by modelling data with Machine Learning

Good business decisions are driven by insight and insight comes from how you read and interpret the unique data extracted from your business. 

Predictive modelling is a technique you will learn, to help you predict future outcomes and make better decisions. The next step from understanding how to access and present the data from your business, this course is a natural progression from 'Harnessing your Business Intelligence' and a must for business owners and decision-makers.


  • 13 and 14 February - 9:15 am - 12:45 pm
  • 17 and 18 May - 9:15 am - 12:45 pm

How much does it cost?

As this programme is a fully-funded initiative, there is no cost to your organisation, and you can enrol as many team members as you like.

Am I eligible?

This brand-new programme is available to employees in all eligible small and medium enterprises across Derbyshire and Nottinghamshire (D2N2 region) from start-ups to those more established and looking to up-skill their workforce. Alternatively, you could be self-employed and registered as a sole trader within the D2N2 region.

The Reskill and Recover project is part-funded by the European Social Fund (ESF).

What is the accredited route?

Whilst all the courses can be taken as stand-alone options, if you complete the following courses: The Single Sheet Business Plan, Customer Relationship or Digital Marketing, Project Marketing and Responsible Finance, you will be able to study a final short course with an assessment. This will culminate in an actionable single-sheet business plan for your business. When you complete the accredited course, you will receive a Level 4 Certificate in Business & Self Development.

Register your interest

Complete the form below to find out more about the Reskill and Recover programme.

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