Student guidance for request for additional consideration policy

What is a Request for Additional Consideration Claim?

Request for Additional Circumstances can be used for circumstances such as medical or personal issues which have seriously affected your ability to complete an assessment, over which you have no control, and which could not have been predicted.

You can ask the University to consider requests for the following reasons:

For Level 1 (Extension) requests:

For Level 2 and 3 (Deferral or Mitigating actions) requests:

What sort of grounds can you apply for a Level 2 or 3 Request for Additional Consideration on?

Examples likely to be accepted for Level 2&3 requests may include:

Examples unlikely to be accepted may include:

How do I make a Request for Additional Consideration Claim?

To make a Request for Additional Consideration Claim you should apply online by visiting UDo. 

Please note, for a 7-day Extension via Self-Certification (Level 1) you can submit a request once per academic year and for one assessment.

What if I have ongoing personal circumstances?

The Request for Additional Consideration procedure cannot be used to support or mitigate against ongoing personal circumstances or illness.

If you have ongoing personal circumstances or illness that are impacting on your ability to complete your assessments, you should:

You can get advice and guidance on Authorised Breaks in Study from your; Programme Leader, Personal Academic Tutor or Personal College Advisor / Online Learner Advisors.

What evidence should I provide?

Please see appendix one for a matrix of evidence which shows what type of evidence you could consider providing. 

This is not an exhaustive list. The important thing when considering what evidence to provide is that the evidence you provide helps the panel understand the impact your circumstances have had on you and your studies. 

In all circumstances, you should clearly explain in your application what the evidence is, and how it relates to your application, so the panel can fully understand why it is being provided. 

When does evidence need to be provided?

To enable your application to be considered quickly and an outcome given to you in a timely manner, you should aim to provide your evidence alongside your application. If you are unable to do this, you can still submit an application however if you fail to provide evidence following one reminder from the Additional Consideration Panel Officer, your application will be closed down.

What should I do if I become ill during an examination or viva voce?

For Postgraduate Research students, if you are ill during your viva voce, you should notify the Chair of your viva voce examination, and they will discuss with you (and your Director of Studies, if present) how to proceed.   

For examinations, applications must be received no later than 7 days post the formal examination.

What happens if I cannot attend my viva voce examination? 

If you are unable to attend your viva voce examinations, you should notify the Student Research Office ( as soon as possible, so that all attendees can be notified. If the examination cannot go ahead on the agreed date, you may be asked to provide evidence to support your non-attendance. A new date will need to be agreed upon and communicated to all parties involved. 

What happens if I experience technical difficulties when trying to submit work? 

Firstly, the best guidance to support you with this is to not leave submitting your assessment right until the last minute. By doing this you do not build in any contingency time, which can be very stressful and you could jeopardise meeting the overall deadline if you are unable to submit.

If you experience technical difficulties whilst trying to submit your work, you should:

Requests for Additional consideration on the basis of technical issues will only be accepted where there is evidence to demonstrate that enough time was left to submit on time and that all possible steps where taken to submit successfully.

Where can I get advice about what to apply for?

You can also speak to your Personal Academic Tutor, Programme Leader, or Personal College Advisor / Online Learner Advisor.  

What if I can’t submit the request myself?

Normally, we expect students to submit the request themselves. However, we understand in some serious circumstances this might not be possible – for example if you are admitted to the hospital for emergency treatment. In such instances, your Personal College Advisor / Online Learner Advisor can exceptionally help you to make the application. 

What happens when my request has been submitted?

Once you have submitted your request, it will be considered first by the Additional Consideration Panel Officer. They will check to make sure the application is complete with full details and evidence provided. If this is the case, your application will be considered for an outcome.

For Level 1 requests and singular Level 2 requests where the evidence is clear, the Additional Considerations Panel Officer will be able to make the decision on your request.

For level 3 requests, or for multiple or repeat level 2 requests, these will be considered by the Request for Additional Consideration panel. Normally these panels happen fortnightly, and you will be told when your application is awaiting a panel decision.

If you have not provided enough information or evidence for your application, the panel officer will contact you to seek clarification. If a panel is required, this may cause a slight delay in receiving an outcome.

How are requests considered?

Reviewers determine the validity of each case, taking the following into account: 

What happens if my request is approved?

You will receive a communication to inform you that your request has been approved, this will include any specific details in relation to the next steps, such as the arrangements/deadline for the deferred assessment. 

What can I do if my request has been rejected?

Where requests have been rejected due to insufficient or lack of evidence, you may, within 10 working days, submit further information or evidence to support your case.

Following the conclusion of the Request for Additional Consideration process and where a request has been rejected, you may subsequently submit an academic appeal against the decision of the Assessment Board when ratified/confirmed results are available.

You will need to establish a good reason to explain why all relevant information could not be provided through the Request for Additional Consideration (RAC) Procedure. Not knowing about the University's RAC Procedure would not be considered a good reason for the non-submission of a RAC request.

The following would be considered acceptable reasons to explain why a RAC request was not submitted in line with the RAC Procedure:

If I am a final-year student, what should I be aware of?

If you are in the final year of your studies, you should be aware that if you are unable to submit an assessment, this may result in a delay to your graduation as it may not be possible to offer a further assessment opportunity prior to graduation. This may mean that your attendance at an Award Ceremony may be delayed, however, you will be invited to the next possible scheduled ceremony. 

Should I still submit my work?

We would advise that you should always submit any work that you have completed to the original specified deadline, even if you are seeking an extension via Level 1 or an assessment deferral via level 2. This is because if you don’t submit to the original deadline and your request is not approved, you run the risk of your assessment being marked as a Non-Submission (NS). At least if you submit something, even if it is not fully finished or refined, you might still be able to pass the assessment.

What happens if I still cannot submit my work by the new approved deadline?

It would be unusual for multiple requests to be approved for the same module. This is because the Request for Additional Consideration policy is not meant to manage ongoing circumstances, it is in place to support unexpected circumstances that are impossible to plan for.

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