Out of hours wellbeing and welfare support

Given the uncertainty of the pandemic, you may be worried about what might happen next. Whether you're living locally or not, help is available to support your wellbeing.

Many of the following services are open all year round, while others will have different opening hours or be closed on some days. There are many resources available for you and all of them are free and confidential. Some may be listed as local to the area, and some are national and available wherever you are in the UK.

If you're lonely, anxious or feeling distressed

Talking therapies, or psychological therapies, are effective and confidential treatments delivered by fully trained and accredited NHS practitioners. They can help with common mental health problems like stress, anxiety and depression.

Find out more about NHS talking therapies

You can call the urgent mental health helpline for:

  • 24-hour advice and support
  • help to speak to a mental health professional
  • an assessment to help decide on the best course of care

Please note, this service is available in England only.

Find your local NHS urgent mental health helpline

Student Space provides resources for students, including a student support helpline, online chat, text message and email service.

T: 0808 189 5260 (3pm - 12am every day)

Text STUDENT to 85258 (24 hour text support)

Webchat support (4pm - 11pm every day)

E: students@themix.org.uk

Visit Student Space website

Samaritans provide an independent listening service that is always available, 24/7.

T: 116 123

E: jo@samaritans.org

Chat with Samaritans online

Visit Samaritans website

The Derbyshire Healthcare Mental Health Support Line provides 24/7 free and confidential support via phone.

T: 0800 028 0077

Visit Derbyshire Healthcare website

Side by Side is an online community where you can listen, share and be heard.

Visit Side by Side website

Childline is a charity supporting young people under the age of 19. Due to the coronavirus, it may take a little longer than normal to reply to emails. You can speak to a counsellor by calling 0800 1111 or via a 1-2-1 chat between 7:30am - 3:30am every day.

You can also find information and advice on the Childline website.

Whether you want to know more about how you're feeling, get information about a mental health condition, or know what support is available to you, Young Minds can help.

Visit Young Minds website

The Mix provides essential support for under 25s via phone, 1-2-1 chat, Crisis Messenger and email.

T: 0808 808 4994 (3pm - 12am, every day)

1-2-1 webchat (3pm - 12am, every day)

Email the team

Crisis Messenger - Text THEMIX to 85258 for free, 24/7 crisis support

Counselling Services - Confidential and safe, suitable for young people aged 25 years and under

Visit The Mix website

Make sure you're registered with a GP

Your GP can offer you further support, guidance and advice for all wellbeing matters. The University of Derby have a GP at the Kedleston Road site, called The Park Medical Practice.

It's usual for GP surgeries to be closed at weekends so it's helpful to check the surgery website for opening hours and out-of-hours services.

If you're away from Derbyshire, you may be able to access treatment locally as a temporary patient.

Typically, students in Derby use the following GP surgery:

The Park Medical Practice, University of Derby

T: 01332 667911

Visit Park Medical Practice website

Typically, students in Buxton use the following GP surgeries:

Buxton Medical Practice

T: 01298 24105

If you're not already registered, you can register online with Buxton Medical Practice.

Stewart Medical Centre

T: 01298 22338

If you're not already registered, find out more about registering with Stewart Medical Centre.

If you're away from Derbyshire, you may be able to access treatment locally by registering as a temporary patient at a GP surgery near your home.

If you're not registered with a GP, use the NHS Choices website to locate the nearest one to you.

If you want to speak to a mental health professional now

You can talk to your GP if they're available.

The NHS 111 Service is open 24/7, 365 days a year, offering advice and support about what to do if you're in crisis.

T: 111

Find out when to use 111

You can call the urgent mental health helpline for:

  • 24-hour advice and support
  • help to speak to a mental health professional
  • an assessment to help decide on the best course of care

Please note, this service is available in England only.

Find your local NHS urgent mental health helpline

Samaritans provide an independent listening service that is always available, 24/7.

T: 116 123

E: jo@samaritans.org

Chat with Samaritans online

Visit Samaritans website

At Call Derbyshire, the customer care assistant who takes your call, will 'own' your enquiry and will do everything possible to ensure you receive the information and help you need.

T: 01629 533190 (Monday - Friday, 8am - 8pm | Saturdays 9:30am - 4pm)

Sane Line offer specialist mental health and emotional support, 6pm - 11pm every day.

T: 0845 767 8000

Visit Sane Line website

PAPYRUS aims to prevent young people taking their own lives. A professionally staffed helpline provides support, practical advice and information both to young people worried about themselves and to anyone concerned that a young person may harm themselves.

T: 0800 068 41 41 (Monday - Friday, 10am - 5pm & 7pm - 10pm | Weekends, 2pm - 5pm)

Visit PAPYRUS website

If you want to access counselling or therapy

This confidential counselling service is free to use by all University of Derby students. As part of the Wellbeing Centre, the service remains open until 18 December 2020 and will re-open again on 4 January 2021. Pre-booking is essential. If we can't offer you an appointment, further advice and guidance will be issued in line with your requirements.

T: 01332 593000

E:wellbeingcentre@derby.ac.uk

Complete an online appointment request form*

*please be aware that staff will not be able to look at your submitted form until the service resumes on 4 January 2021. This service is not an emergency service. If you are in a crisis, please call 999 in an emergency, 111 for NHS advice, or refer to the following crisis information.

Talking Mental Health Derbyshire offers online referrals from local residents wanting to engage with telephone, video and digital (text-based) therapy. Those aged 18+ may refer into the service.

Contact the service or refer yourself

Mental Health Support Line: 0800 028 0077 (24/7 support)

Find out more about the Mental Health Support Line

The Mix provides essential support for under 25s via phone, 1-2-1 chat, Crisis Messenger and email.

Counselling Services: Confidential and safe, suitable for young people aged 25 years and under

T: 0808 808 4994 (3pm - 12am, every day)

1-2-1 webchat (3pm - 12am, every day)

Email the team

Crisis Messenger: Text THEMIX to 85258 for free, 24/7 crisis support

Visit The Mix website

If you're feeling unsafe, suicidal or in crisis

In an emergency or if you're at risk of harm, always dial 999.

For non-emergency crimes and reporting of feeling unsafe, dial 101.

Young Minds Crisis Messenger provides free, confidential, 24/7 support across the UK if you are experiencing a mental health crisis. They can help with suicidal thoughts, abuse or assault, self-harm, bullying, and relationship issues.

Text: YM to 85258

View useful contacts for urgent help

CALM (Campaign Against Living Miserably) provides support to anyone in the UK who is feeling down and needs to talk or find information.

Chat with CALM online

T: 0800 585858

We're here 5pm - midnight every day.

Samaritans provide an independent listening service that is always available, 24/7.

T: 116 123

E: jo@samaritans.org

Chat with Samaritans online

Visit Samaritans website

Domestic abuse

Derbyshire Domestic Abuse Helpline is a 24/7 support line who can put you in touch with other support networks, organise refuge (should you need it), and explain how you can go forward with a criminal prosecution.

T: 0800 0198 668

E: derbyshiredahelpline@theelmfoundation.org.uk

If you're deaf or hearing impaired, or unable to phone, text the Derbyshire Domestic Abuse Support Line on 07534 617252.

Find out more about the Derbyshire Domestic Abuse Helpline

The National Domestic Violence Helpline provides free and confidential, 24/7 support and advice.

T: 0808 2000 247

Visit National Domestic Violence Helpline website

The Women's Aid Domestic Violence Helpline is a free 24-hour national helpline run by Women's Aid and Refuge.

T: 0808 2000 247

Visit Women's Aid websiteVisit Refuge website

Respect is a confidential helpline for male victims of domestic abuse.

T: 0808 801 0327

Visit Respect website

SAM provides support and advice for men. Their services can be accessed through the Derbyshire Domestic Abuse Helpline.

T: 0800 0198 668

Find out more about SAM

The National LGBT Domestic Abuse Helpline provides emotional and practical support for LGBT+ people.

T: 0800 999 5428

Visit National LGBT+ Domestic Abuse Helpline website

Freedom Charity provides support with FGM, honour violence and forced marriage.

T: 0845 607 0133

Visit Freedom Charity website

Karma Nirvana provides support for victims of honour-based abuse and forced marriage.

T: 0800 5999 247

Visit Karma Nirvana website

Further urgent help and crime support

You can find further helplines (both local and national) available on our Student Wellbeing Tile on UDo, including support for harassment, stalking, sexual assault and rape, suicidal thoughts and crime.

View urgent help and crime support on UDo

Things to do in Derby

If you're in Derby, there are plenty of things to do to keep yourself busy. We've pulled together a list of 'What's On' guides from various venues and information sites to keep you entertained:

Looking after yourself

We've pulled together some resources to help you to look after your wellbeing, healthy and happiness.

Plan and eat healthier meals with the Easy Meals recipe app. Choose from 150 easy, calorie-counted recipes covering breakfast, lunch, evening meals and puddings. If you're short on inspiration, let the app plan your day's meals.

Download from Apple App StoreDownload from Google Play

The Student Health App was created to give you easy access to reliable health and wellbeing information.

Find out more about the Student Health App

WellMind is an NHS mental health and wellbeing app designed to help you with stress, anxiety and depression. The app includes advice, tips and tools to improve your mental health and boost your wellbeing.

Find out more about the WellMind app

There's an app for everything! From staying active, to apps that help with anxiety, depression, your digital wellbeing, sleep, and stress.

View our list of useful wellbeing apps

Discover how you can set yourself up to do your best by managing stress and maintaining your wellbeing and academic performance. Within UDo you'll have access to resources, including YouTube videos and downloadable resources, so you can start building on your foundations for success.

Visit UDo

Keep Calm. Stay Wise. Be Kind. Action for Happiness helps people take action for a happier and kinder world.

Why not try their 10 Days of Happiness program - a free online coaching program for challenging times; boost your wellbeing during the crisis and learn how to be happier.

Visit Action for Happiness website

Young Minds provide tips on how to look after yourself whether it be through the pandemic, staying healthy using social media, looking after yourself at uni, tips on how to take time out, improving self esteem and much more.

Visit Young Minds website