We’re here to help you

Our College Student Centres are here to support your studies by answering your questions and providing you with information. Your College Student Centre can support you with various aspects of university life related to your study.

*Please note that all links to UDo will require you to sign in to your UDo account. 

At the College Student Centre, we can provide you with various letters, such as letters to prove your student status, bank letters and council tax exemption letters.

If you are a full-time undergraduate or postgraduate student, you should be able to access a student confirmation letter yourself from the student documents tile on UDo from October.

In order to be able to access this letter, you must be fully enrolled and confirmed as a student. You'll need to be on a desktop to bring up the document as you won't be able to do this from a phone or tablet app. 

If you need further support, or for other letters, please contact your College Student Centre.

If your studies have been affected by personal circumstances or events that have limited your ability to submit work on time, you may be eligible to apply for a Late Submission Request (LSR). You can apply for an LSR through the College Student Centre, or by following the steps on UDo.

If an LSR with good reason is approved, it will give you an uncapped seven day extension to your assessment. However, an LSR without good reason grants a seven day capped extension (capped at pass mark: 40% for undergraduate students or 50% for postgraduate students).

Exceptional extenuating circumstance requests (EECs) are used in cases where a student has been extremely affected by an issue or event which has impacted their ability to submit their University assignments on time. An EEC covers assessments such as presentations, exams, and coursework. If approved, this will give you give a new deadline. The College Student Centres can help you apply for these.

For more information, you can follow the steps on UDo

You can change and update your details by contacting your College Student Centre. Whether it is a name change, change of address or phone number, it is important your details are kept up to date. 

If you are thinking of changing a module on your course, you need to first check this change with your Programme Tutor. If they agree to the module change, you can contact your College Student Centre to process these changes. 

The College Student Centre works closely with our Attendance Monitoring Team to ensure that you are engaging with your course. You can report absences or any attendance-related issues to the attendance monitoring team by emailing attendance@derby.ac.uk. For more information on reporting absences, you can go to the student absence notification page or search on UDo

Contact your College Student Centre

You can call, email or visit your College Student Centre on site.

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