Help and advice

We're here to help you with any IT related issues. If you're experiencing problems contact us by phone, email, or visit one of our IT Helpdesks and speak directly to a member of staff or use our new online IT call logging system.

Advice
IT Services provides systems and technology to support the processes of the University

You can submit a request by using one of the following methods:

Opening times for the Service Centre are:

DayOpening Times
Monday 8.00am - 5.00pm
Tuesday 8.00am - 5.00pm
Wednesday 8.00am - 5.00pm
Thursday 8.00am - 5.00pm
Friday 8.00am - 5.00pm
Saturday and Sunday Closed

Or you can visit one of our IT Helpdesks

Derby Campus

Buxton and Leek Campuses

Chesterfield Campus

Kedleston Road - IT/AV Help Desk

Location: Library

DayOpening Times
Monday - Thursday 8.30am - 9.00pm
Friday 8.30am - 5.00pm
Saturday 10.00am - 5.00pm
Sunday 1.00pm - 5.00pm


Buxton

Location: Library

DayOpening Times
Monday - Thursday 8.30am - 9.00pm
Friday 8.30am - 6.00pm
Saturday 10.00am - 5.00pm
Sunday 12.00pm - 4.00pm


Leek College

Location: TL 105 Technicians Office

Markeaton Street - IT/AV Help Desk

Location: MS207

DayOpening Times
Monday - Friday 8.30am - 5.00pm
Saturday and Sunday Closed


Britannia Mill - IT/AV Help Desk

Location: Library

DayOpening Times
Monday - Friday 8.30am - 5.00pm
Saturday and Sunday Closed


Enterprise Centre - IT/AV Help Desk

Location: Conferencing Office

DayOpening Times
Monday - Friday 8.00am - 4.00pm
Saturday and Sunday Closed


St Helena Building, Chesterfield - IT/AV Help Desk

Location: STUG07

DayOpening Times
Monday - Thursday 8.30am - 5.00pm
Friday 8.30am-4.30pm


Derby Theatre - IT/AV Help Desk

Location: IT and Finance Office

DayOpening Times
Monday - Friday 9.00am - 12.00pm
Saturday and Sunday Closed