Get IT Support

We're here to help you with any IT related issues.  You can request IT Support by email, phone, and through our IT Service Centre Knowledge Base for remote assistance. 

Face coverings are no longer mandatory when inside our buildings. However, we do recommend that a face covering is worn in crowded and enclosed spaces. 

You can submit a request for assistance by using one of the following methods:

Before requesting support from IT Services, there are basic checks you can make. These are:
  • Have you asked any of your colleagues to see if they're experiencing the same or a similar problem?
  • Have you restarted your machine?
  • If the problem is related to either a mouse, keyboard or network issue, have you made sure that all your cables are connected securely?
  • If the problem seems to be related to your password, have you tried to log on to another machine?

If you are still experiencing problems after completing the above checks, please contact IT services, also known as "logging a ticket" or "raising a request".

When logging a ticket with the Service Centre, we will need you to:
  • If you are using a University of Derby managed device, please provide the UOD number of the PC you are reporting the fault about. To find your UOD number, double-click on the 'Who Am I' icon on your desktop. Look for 'Computer Name' in the window that opens, the number will begin with UOD, this is the number the Service Centre need
  • Provide your contact details, including a phone number
  • Tell us the symptoms of the problem/what error messages you are receiving
  • Use the Snipping Tool on your PC to take a picture of the issue on your screen. The Snipping Tool can be accessed by searching 'Snipping Tool' in the start menu. It allows you to capture an accurate and targeted image
  • Tells us what checks from the basic checks list you have carried out

IT Service Centre core hours of support

The Service Centre is offering remote and on-site support.

Face coverings are no longer mandatory when inside our buildings. However, we do recommend that a face covering is worn in crowded and enclosed spaces.

We also offer out of hours support via our telephone helpline (+44 (0)1332 591234). This helpline is active 24/7.

DayOpening Times
Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm
Saturday and Sunday Closed

Kedleston Road - IT/AV Help Desk

Location: B201

Open: Monday - Friday, 8:30am - 4:30pm (Saturday and Sunday Closed)

Buxton

Location: NL/LG 01

Open: Monday - Friday, 8:30am - 4:30pm (Saturday and Sunday Closed)

Leek College

Location: TL 105 Technicians Office

Open: Monday - Friday, 8:30am - 5:00pm (Saturday and Sunday Closed) 

Markeaton Street - IT/AV Help Desk

Location: MS207

Open: Monday - Thursday, 08:00am - 9:00pm, Friday, 08:00 - 5:00pm (Saturday and Sunday Closed) 

STEM - IT/AV Help Desk

Location: MS302

Open: Monday - Thursday, 08:00am - 9:00pm, Friday, 08:00 - 5:00pm (Saturday and Sunday Closed) 

Britannia Mill - IT/AV Help Desk

Location: Library

Open: Monday - Thursday, 08:00am - 9:00pm, Friday, 08:00 - 5:00pm (Saturday and Sunday Closed) 

One Friar Gate Square - IT/AV Help Desk

Location: FG303

Open: Monday - Thursday, 08:00am - 9:00pm, Friday, 08:00 - 5:00pm (Saturday and Sunday Closed) 

St Helena Building, Chesterfield - IT/AV Help Desk

Location: STUG07

Open: Monday - Friday, 8:30am - 5:00pm, (Saturday and Sunday Closed) 

Derby Theatre - IT/AV Help Desk

Location: IT and Finance Office

Open: Monday - Friday, 09:00am - 12:00pm (Saturday and Sunday Closed)