IT services for staff

Working in collaboration with colleges and other University support services, Digital Solutions and Services aims to improve the quality of learning, teaching, and assessment by developing and applying new approaches. We are here to support staff and students in their use of IT equipment, systems, Audio Visual, and telephone services. 

We aim to provide you with the tools, skills, and resources to help you build your digital skills and deliver successful outcomes including a learning environment for students that is reliable, professional, and of a high quality.

Get IT support

Need support with an IT related issue or query? We are more than happy to help. To help diagnose the problem and resolve the issue quickly, we advise you to make a few basic checks before contacting the Service Centre. These checks will enable you to give us as much information as possible in order for us to help you.

When you contact us for help, also known as "logging a ticket" or "raising a request", we'll assign a ticket number to your request and work to resolve the issue as soon as possible for you. Use the ticket number to track progress or refer back to your request.

Visit the IT Service Centre Knowledge Base at, where you will be able to search for guidance on a wide range of topics and find out the ways to get in touch if you need further support. 

On campus at Kedleston Road?
Visit the IT Service Centre in B Block, room B201.  To see our current opening hours, check the IT Service Centre Knowledge Base homepage.

In a lecture theatre or classroom? 
Please consult the written guides in the room, or visit our online guidance:
Contacting the IT Service Centre from a Lecture Theatre or Classroom

Before requesting IT support there are basic checks you can make. These are: 

  • Have you asked any of your colleagues to see if they're experiencing the same or a similar problem?
  • Have you restarted your device?
  • If the problem is related to either a mouse, keyboard or network issue, have you made sure that all your cables are connected securely?
  • If the problem seems to be related to your password, have you tried to log on to another machine?

If you are still experiencing problems after completing the above checks, please visit for further help and advice.

When logging a ticket, we may ask you for the following information:

  • If you are using a University of Derby device, you may be asked for the UOD number of the PC you are reporting the fault about. 
  • Your contact details, including an email address and phone number
  • The details of the problem and any error messages you are receiving
  • A screenshot if possible
  • Which of the basic checks above that you have already carried out

We'll use the information you provide to us to help you with your query and resolve any issues as soon as possible.