IT Services for staff

Working in collaboration with colleges and other University support services, IT Services aims to improve the quality of learning, teaching, and assessment by developing and applying new approaches. We are here to support staff and students in their use of IT equipment, systems, Audio Visual, and telephone services. 

We aim to provide you with the tools, skills, and resources to help you build your digital skills and deliver successful outcomes including a learning environment for students that is reliable, professional, and of a high quality.

Get IT support

Need support with an IT related issue or query? We are more than happy to help. To help diagnose the problem and resolve the issue quickly, we advise you to make a few basic checks before contacting the Service Centre. These checks will enable you to give us as much information as possible in order for us to help you.

When you contact us for help, also known as "logging a ticket" or "raising a request", we'll assign a ticket number to your request and work to resolve the issue as soon as possible for you. Use the ticket number to track progress or refer back to your request.

You can request IT support by using one of the following methods:

IT Helpline (24/7): +44 (0)1332 591234 (internal 1234)
Online: IT Services Knowledge Base 

Or you can visit our Service Centre in person:

Room: B201 (at Kedleston Road) 

We provide on-site IT Support at all our University locations. Please see our current operating times for our on-site support. Please note, we do provide a 24/7 IT Helpline, +44 (0)1332 591234 (internal 1234). 

Before requesting support from IT Services, there are basic checks you can make. These are: 

  • Have you asked any of your colleagues to see if they're experiencing the same or a similar problem?
  • Have you restarted your machine?
  • If the problem is related to either a mouse, keyboard or network issue, have you made sure that all your cables are connected securely?
  • If the problem seems to be related to your password, have you tried to log on to another machine?

If you are still experiencing problems after completing the above checks, please contact IT services, also known as "logging a ticket" or "raising a request". 

When you are logging a ticket with the Service Centre, we will need you to:

  • If you are using a University of Derby managed device, please provide the UOD number of the PC you are reporting the fault about. To find your UOD number double-click on the 'Who Am I' icon on your desktop. Look for 'Computer Name' in the window that opens, the number will begin with UOD, this is the number the Service Centre need
  • Provide your contact details, including a phone number
  • Tell us the symptoms of the problem/what error messages you are receiving
  • Use the Snipping Tool on your PC to take a picture of the issue on your screen. The Snipping Tool can be accessed by searching 'Snipping Tool' in the start menu. It allows you to capture an accurate and targeted image
  • Tell us what basic checks you have carried out