Guidance on common access issues

Accessing UDo - logging in

UDo is your online portal to the University of Derby. You can access UDo in a number of ways:

Go to any page of the University website, derby.ac.uk, and click the ‘UDo’ link in the footer
Go directly to UDo, at udo.derby.ac.uk
Download the ‘DerbyUni’ app to your smartphone or tablet, available on iOS and Android

To log in:

Enter your username. This will be in the following format: [studentnumber]@unimail.derby.ac.uk, e.g. 100123456@unimail.derby.ac.uk
Enter your usual Uni password

Please note: If you have outstanding debt on your account, you may be blocked from accessing Blackboard (Course Resources). If you need to make a payment, please contact the Sales Ledger team by emailing salesledger@derby.ac.uk or by calling +44 (0)1332 611841. They are available 9.00 am - 5.00 pm Monday - Thursday, 9.00 am - 4.30 pm Friday (GMT).

You can also find more information and help in the ‘Money’ tile in UDo.

How to clear your browser cache

Many issues can be resolved by clearing your browser settings. If you need help to do this, follow the online guidance on the IT Service Centre Knowledge Base website for clearing your cache and cookies.

If this doesn’t resolve your issue, you can contact the IT Service Centre for support. Visit itservicecentre.derby.ac.uk for ways to get in touch.

You may be asked to provide the following to help resolve your issue:

A screen shot of any error messages
Information about the browser you are using
Information about the type of device you are using

Using a different web browser

You may wish to try using a different web browser to access your studies.

We recommend using Microsoft Edge or Google Chrome. You can also use Firefox, and if you’re on a mac, you can use Safari (Internet Explorer is not recommended on any device).

Using a different device

Another option to consider is trying a different device; so for example if you are trying to access your account via a smartphone or tablet, we would recommend trying a desktop computer or laptop. When using the University's digital systems and services, it's recommended that you complete the majority of your study on a computer/laptop, and that your smart devices such as a phone or tablet can be used to compliment your learning for quick access on the move.

Password Reset

If you don't know your password and need to reset it, please go to passwordreset.derby.ac.uk.

Enter your username as [studentnumber]@unimail.derby.ac.uk, e.g. 100123456@unimail.derby.ac.uk
Confirm the code and click 'next'
Select ‘Forgot my password’ and choose an option to receive your verification code

If you need further support, visit the IT Service Centre Knowledge Base website where you can get online help to carry out a self-service password reset.

For further options to manage your password, and multifactor authentication methods, visit the online guidance to manage your Uni account and select the guide that you require.