Undergraduate Course
University of Derby Online Learning

International Hospitality Business Management
University Advanced Diploma

This is an online level 6 qualification for people already working in the hospitality industry. Accredited by the Institute of Hospitality, it gives you the management skills and cultural awareness you’ll need to succeed in this sector.
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Available for January start

Online course details

Study options

Part-time: 1 year

UK/EU fee

£2,445 (2019/20) ‡

International fee

£2,445 (2019/20) ‡

Course level

Undergraduate

Qualification

University Advanced Diploma

Start dates

January, September, May

Location

Online

Online course description

Accredited by the Institute of Hospitality and designed following extensive consultation with the hospitality industry, this course will help you to obtain the skills and understanding of the critical aspects affecting hospitality management. You will develop a critical understanding of the forces influencing the development of the international hospitality industry and be able to evaluate the role of core management functions, their application and contribution to quality and performance.

Institute of Hospitality Accredited logo

If you already hold an HND or Foundation degree and have experience working in the hospitality industry (minimum of 6 months on full-time basis or equivalent), you can complete this University Advanced Diploma in International Hospitality Business Management within 12 months. If you don't have an HND or Foundation degree but have significant industry experience, we will also consider your application.

Knowledge and skills you can apply directly to your role

This course can help you stand out in this competitive and continually expanding industry and is ideal for continuing professional development (CPD) - research has shown that qualifications really make a difference to career progression in hospitality. It's an ideal route towards gaining a full degree such as our BA (Hons) International Hospitality Business Management (Top-Up).

You’re in control

Studying online gives you the flexibility to study at the most convenient time and place for you. Course modules still operate within a fixed trimester but you can choose to study during the day, in the evenings or at the weekend rather than having to attend fixed lectures. This can be invaluable when you’re working in a busy hospitality role, because we know it’s not easy to get time off work. Throughout the course we’ll ask you to test out what you’re learning in your day-to-day role, and use your own experiences in assignments. Ultimately this should mean you find the course more useful for your career.

Institute of Hospitality Educational Membership Scheme

Through our partnership with the Institute of Hospitality you'll be given free access to the Institute's Educational Membership Scheme (EMS) once you've enrolled onto this course. This gives you access to management guides, monthly specialist newsletters, e-journals, webinars and much more.

A talk from our Academic Lead

Our Academic Lead for Hospitality, Yukari Iguchi, talks about our International Hospitality Business Management University Advanced Diploma course in this video.

Our Academic Lead, Yukari Iguchi, talks about the online Hospitality courses

View our International Hospitality Business Management University Advanced Diploma course introduction video transcript

What you will study

We will advise you of your study plan when you are invited to enrol.

You will need to complete the three 20 credit modules.

ModulesModules
Core modules
Leadership and Management in Context
Managing Cultural Issues in Service Delivery
Strategic Hospitality Operations Management
Back to Module List

Code: 6HO519

Leadership and Management in Context

Wherever there are people, systems and organisations, there will be leadership and management. Primarily this module will be studying the concepts of leadership and management within the modern organisation with the context of the current business environment, modern employment law and a more savvy employee base.

Newer leadership skills and techniques such as mentoring and coaching will be evaluated and developed, alongside more traditional skills such as communication, persuasion, negotiation and conflict resolution. How these are applied in specific situations, particularly periods of change, will be analysed.

The inter-relation between leadership and management will be explored alongside the place of both at differing levels within organisations. The occurrence and application of leadership by individuals without positional power will be evaluated and skills required for good leadership explored and developed.

The module will critically evaluate the key theories, research, practices and skills of leadership and management with emphasis given to supporting students to add their personal development portfolios in the area of leadership skills. There will be opportunities for students to discover and develop their leadership skills and reflect on means of development to support their future employability.

Module learning outcomes

On successful completion of the module, you will be able to:

  1. Critically evaluate effective leadership in modern organisations
  2. Reflect on and evaluate your own leadership skills
  3. Build on, or commence, your own personal development plan for leadership skills to enhance your future employability

Module content

  • Critical evaluation of leadership and management terminology and roles (distinctions and similarities)
  • Analysis of the importance of leadership in modern organisations
  • Leadership roles and responsibilities (appointed, emergent and shared leadership)
  • Trait, behaviour and power based approaches to understanding effective leadership
  • Leadership styles and the contingency approach to leadership
  • Charismatic and transformational leadership
  • Managing and leading through change
  • A critical evaluation of new leadership techniques including coaching and mentoring
  • Followership and the influence of followers
  • Leadership within a team based environment
  • Managing and leading in an international context
  • Leading in a diverse organisation
  • Practical leadership skills
More information
20 Credits
core
Coursework
Back to Module List

Code: 6HO521

Managing Cultural Issues in Service Delivery

With the globalisation of service, the importance of managing a multicultural workforce to meet the expectations of an increasingly diverse market has become a major task for hospitality managers. This module examines how cultural differences impact on organisational performance within service sectors and seeks the ways to investigate ways of delivering quality service that meets expectations of international clientele.

The first half of the module examines the concepts of culture and its impact on communication and performance in the workplace, and the second half of the module focuses on the context in particular organisational diversity strategies in service sector organisations and HRM practice such as recruitment, promotion, training, and flexible working arrangements.

A series of discussions based on organisational scenarios will enable you to develop problem-solving skills relating to managing diversity at work. You will be assessed through group discussion boards and a collaborative piece of work. These methods of assessments will develop your transferable skills such as negotiation and persuasion and team work, and you will benefit from networking with your peers.

Module learning outcomes

On successful completion of the module, you will be able to:

  1. effectively communicate personal values with awareness of and considerations on different cultural values
  2. critically evaluate the theories and concepts associated with culture and cultural diversity
  3. relate theoretical concepts to the current practices in the service sector workplace
  4. formulate an organisational policy to manage cultural diversity in order to achieve business goals
  5. effectively communicate organisational values, policies and procedures to internal and external audiences

Module content

Culture and cultural diversity: cultural dimensions, impacts of culture within workplace and upon consumer behaviour, diversity and equal opportunities.

Cross-cultural communication: personal presentation, cross-cultural business negotiation, ethics, impacts of culture on motivation and group effectiveness.

Managing multicultural workforces: role of managers, recruitment, cross-cultural training, performance management, employee welfare and benefit, international human resource development.

Managing the multicultural organisation: the organisational context, organisational cultures, strategies for changing organisational culture, host-guest relationships, policies, practices and procedures and their application in different organisational contexts, cross cultural business ethics and international sustainability.

Managing the diverse market: globalisation/glocalisation of markets, international competition, corporate social responsibilities, achieving customer satisfaction and loyalty in the international marketplace.

More information
20 Credits
core
Coursework
Back to Module List

Code: 6HO523

Strategic Hospitality Operations Management

This module examines the parameters of operations within a hospitality context which have to be managed in order to achieve the business goals of the hospitality organisation.

It also examines in depth some of the more challenging management issues, with a particular focus on the efficient and effective use of resources to provide a quality of customer service as the basis for creating stakeholder values.

You will be assessed through a production of guidance materials to a front-line manager within an hospitality organisation and by working on this assessment, you will also develop transferable skills such as professional awareness, professional development, specific occupational skills and certain technical skills.

Module learning outcomes

On successful completion of the module, students will be able to:

  1. Discuss the interdependence of business strategies and operational functions within the hospitality organisations
  2. Critically evaluate the theories, concepts and practice of operations management in the context of international hospitality management
  3. Identify the appropriate methods of collection and analysis of operational information to monitor operational efficiency
  4. Provide a diagnosis of the existing organisational issues within a parameter of operations management
  5. Formulate and justify strategies to improve operational efficiency and effectiveness to achieve business goals, deploying the available resources

Module content

Hospitality operations: characteristics of hospitality services; food production and service; accommodation management; revenue management; departmental communication; integration of front-of-house and back-of-house functions

Resource planning and deployment: planning human, physical and financial resource requirements; managing processes; risk management; contingency planning; ensuring the effective control of human, physical and cash resources, evaluating actual operational performance against standards

Hospitality operations management: location and layout design; managing queue and customer traffic; stock control; supply chain and logistics; performance monitoring; Health and Safety; managing demand fluctuation; establishing and managing quality standards nationally and internationally

Customer experience: balanced scorecard; understanding needs and expectations of international clientele; managing the achievement of customer satisfaction; comparative service quality management systems

More information
20 Credits
core
Coursework

Please note that our modules are subject to change - we review the content of our courses regularly, making changes where necessary to improve your experience and graduate prospects.

How you will learn

Pace of study

We recommend about 20 hours of study per week to complete one 20-credit module over a 10-week trimester. If you aim to study two modules in one trimester, we recommend 40 hours of study per week.

Assessment method

This course is assessed through 100% coursework with a range of methods, such as essays, research reports, presentations, group work and practical reports.

Student wearing headphones at a laptop participating in an online webinar

Study Hospitality Online at Derby Webinar

Monday, 9 December 2019 14.00 - 15.00

Join this webinar to discover more about studying Hospitality online at Derby. The webinar includes a 30 minute presentation from Yukari Iguchi, Academic Lead for Hospitality.

Book your webinarBook your webinar

Entry requirements

You need to have both of the following:

If you have extensive industry experience at supervisory or management levels but do not meet the academic entry criteria above, we can consider your application - speak to our advisors for further information and guidance.

When you apply, please send us a transcript of the modules you've already studied so that we can make sure your HND or Foundation degree is compatible with this course. If you would like to be considered based on your professional experience, please send us a detailed CV.

English language qualifications

If English is not your first language you will need an English language qualification. For this course you will need at least one of the following:

* If you don't have GCSE Maths, you can study our Certificate of Credit in Introduction to Maths in Preparation for Higher Education, which is a 20-credit module designed to help you develop your mathematical skills in preparation for higher education. 

**If you have a minimum of IELTS level 4.5, you can study our Certificate of Credit in English for Academic Purposes, which we will accept as evidence that you are able to perform at a suitable level of IELTS 6.0. We will also accept the Certificate of Credit as evidence that you can perform at GCSE level.

Documents to support your application

You'll need to provide:

*Documents not in English or Welsh must be accompanied by a certified translation by a professional translator/translation company. Each translation must contain:

A list of approved translators can be found on the UK Government website.

Fees and funding

‡2019/20 Fees

 Per 20 creditsModulesCost
UK/EU/International £815 3 £2,445

Prices correct for 2019/20 new students. Subject to potential annual increase in September 2020.

Flexible payment plans available

Choose from three options:

 

How to apply

Students should apply directly to the University.

Apply now

Careers

The hospitality industry is very competitive and continually expanding, so there are many opportunities for managers who want to work in the UK and overseas.

If you would prefer to gain a higher level qualification first however, you could continue your studies with our BA (Hons) International Hospitality Business Management (Top-Up) before progressing to a Masters degree, such as our MA International Hospitality Management which can also be studied online.

This programme will equip you with essential skills and knowledge in order to advance your career internationally. Previous students have gone on to work in areas such as:

Programme leader

Yukari Iguchi

Contact us

Contact the University of Derby Online Learning:

Contact usContact usFrequently asked questionsFrequently asked questions

Additional information about your studies

Download programme specification