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Online course details

Study options

Part-time: 1 year

UK/EU fee

£2,520 (2020/21)

International fee

£2,520 (2020/21)

Course level



University Diploma

Start dates

January, September, May



Online course description

This online Hospitality Business Management University Diploma course has been designed for hospitality professionals currently working in operational or supervisory positions who aspire towards more senior management roles within the industry. The course is an important step towards an undergraduate degree if you have prior academic qualifications and are already working within the hospitality industry, and it can be completed within 12 months. During the course you’ll develop your analytical, digital literacy and communication skills which can be directly applied in the workplace.

This course will help you to build confidence and gain a deeper understanding of the hospitality sector and prepare you to progress to a higher level of study. It can also count towards your continued professional development (CPD).

After completing this course you may wish to continue onto our BA (Hons) International Hospitality Business Management (Top-Up) degree and achieve a recognised undergraduate degree.

Goldstandard teaching**Teaching Excellence Framework

Learn more about our online hospitality courses

With a choice of dates to start your online Hospitality Business Management University Diploma course (September, January or May) and interactive online learning materials, you've got the flexibility to study whenever and wherever is most convenient for you. The course modules still operate within a fixed trimester but you can choose to study during the day, evenings or at the weekend instead of having to attend fixed lectures.

How much time should I allow for studying?

You will study three 20 credit modules over a 12 month period, each of which will be the equivalent of around 200 learning hours. Each module runs over 10 weeks and as a guide we recommend you allocate 20 hours per week, per module.  

You’re in control

Studying online gives you the flexibility to study at the most convenient time and place for you. Course modules still operate within a fixed trimester but you can choose to study during the day, in the evenings or at the weekend rather than having to attend fixed lectures. This can be invaluable when you’re working in a busy hospitality role, because we know it’s not easy to get time off work. Throughout the course we’ll ask you to test out what you’re learning in your day-to-day role, and use your own experiences in assignments. Ultimately this should mean you find the course a useful step in your personal and professional career development.

A talk from our Academic Lead

Our Academic Lead for Hospitality, Yukari Iguchi, talks about our Hospitality Business Management University Diploma course in this video.

Our Academic Lead, Yukari Iguchi, talks about the online Hospitality courses

View our Hospitality Business Management University Diploma course introduction video transcript

What you will study

We will advise you of your study plan when you are invited to enrol.

You will need to complete the following three modules. The order in which you complete them will be dependent on when you choose to start (ie September, January or May).


Code: 5HO520

Hospitality Management: Theories in Practice

The hospitality is one of the world’s largest industries providing a wealth and variety of business and employment opportunities. This module introduces you the core conceptual framework behind operations and management of a business with a focus on applying and evaluating theories in practical context.

The first part of the module introduces the concepts, characteristics, definitions and dimensions of hospitality as a social phenomenon and discusses how these are translated to commercial activities. The second part of the module shifts its focus on specific functional areas within the hospitality businesses such as managing people, marketing and financial operations.

You will evaluate a range of key texts in the hospitality management and develop analytical skills through applying theories into practice and assessing the current business practice based on theoretical concepts and framework.

In addition, the module also raises your awareness of some other key themes in business and develops concepts such as ethics, corporate social responsibility, entrepreneurship and globalisation.

Understanding the complexity and interplay of these key areas in both theories and practice will underpin your knowledge and ensure you have the ability to resolve management issues.

Module learning outcomes

On successful completion of the module, you will be able to:

  1. Analyse the role and characteristics of the hospitality industry
  2. Apply relevant theories and concepts to contemporary hospitality operations and management context
  3. Reflect on contemporary concepts that are emerging in the hospitality industry

Module content

Hospitality as social phenomenon: historical origins, meaning and nature of hospitality and the complexities involved.

Commercial hospitality industry: key players, historical development, economic value, structure, current trends, the use of industry statistics, media issues.

Hospitality management systems: organisational structure, operation management, product development, corporate social responsibilities, relationship with education/training providers.

Understanding hospitality consumer: principles of marketing, patterns of demand, characteristics of hospitality products, analysing service encounter.

Hospitality labour market: demand and supply of hospitality workforce, workforce competencies, diversity management, career development.

Hospitality finance: financial statement, budgetary control, cash flow, stock control methods.

Global issues and hospitality: demographic and socioeconomic trends, technological innovations, political forces, legislation, ethical and environmental issues.

More information
20 Credits

Code: 5HO521

Professional Development for Success

This module develops your ability to engage in self-assessment, evaluation and reflection and a range of professional and computing skills in order to help you understand and shape your current and future role as the industry professionals and provide basis for lifelong learning.

You will lay a foundation of continuous professional development (CPD) to be an effective practitioner in today’s highly competitive environment through undertaking a range of experiential exercises, self-assessment techniques; organisational analysis; structured discussion and guided reading.

Module learning outcomes

On successful completion of the module, you will be able to:

  1. Effectively use tools and techniques to support the management of information
  2. Evaluate the professional skills and attributes required of a successful practitioner in your industry
  3. Appraise the skills and knowledge you currently have in relation to the current and future career
  4. Analyse organisational behaviours in the workplace
  5. Establish your position within the organisation and industry and develop an action plan for future skills development

Module content

This module will give you the opportunity to identify and reflect on your own strengths and weaknesses and to consider the opportunities and threats that you perceive for your career development. There will also be a need to produce a continuous professional development (CPD) plan which will incorporate a needs analysis based upon the skills and knowledge that will be required in your industry.

You should note that as an industry professional that you will need to understand not only how to develop yourself but also those that you work with and who you might manage.

Developing self: self-awareness and presentation, self-management, leadership style and competencies, communication skills, learning styles, problem solving skills, thinking critically, continuous professional development, establishing a profile for career development, networking, digital literacy.

Developing others: team building, group behaviour in the workplace, managing people effectively, managing performance, appraisal, motivation and leadership, training and development, individual behaviour in the workplace.

The Organisation: types of organisational structure and culture, organisational behaviour, change management, market position.

Managing information: management information systems, using databases to perform search queries, using excel to develop spreadsheets and analyse data, using Microsoft Project, managing e-mails, memory and speed reading skills.

More information
20 Credits

Code: 5HO522

Researching and Reporting

The service economy relies on particular research methods techniques in order to cope with the intangibility of the products and an inherent customer focus. Understanding consumers' wants and needs as well as satisfaction levels is still an under-skilled and under researched area. Therefore, individuals with analytic skills and the ability to match the importance of consumer awareness to research skills are in demand within industry.

This module aims to develop your skills for research, which will be pertinent within their relevant service sectors and further academic study. The module will focus on the basics, including identifying a research question, analysing information, reviewing literature, collecting and analysing data and presenting the main findings in professional and concise manner, using appropriate ICT, complying with University of Derby Research Ethics Policy and Code of Practice.

Module learning outcomes

On successful completion of the module, you will be able to: 

  1. understand the relevance of research in the service economy
  2. formulate a research question relevant to workplace issues
  3. evaluate a recent piece of work related research
  4. present own analysis and discussions in professional manner
  5. demonstrate knowledge in formal writing, including the Harvard System for referencing

Module content

The module programme will address the following aspects of research:

  • approaches to small scale enquiry
  • identifying and specifying relevant research questions
  • conducting a literature search
  • building up a feasible research design
  • accessing information
  • designing qualitative and quantitative data collection methods
  • analysing and presenting data
  • ethical issues in research approach and design and recognition of University research ethics policy guidelines (University of Derby Research Ethics Policy and Code of Practice)

The module will also address the following aspects of formal writing:

  • writing in academic and professional tone
  • organising and presenting information for audience
  • using electronic resources
  • using word processing
  • making references in the Harvard System

You will also acquire or extend relevant and transferable skills including:

  • a range of interpersonal skills
  • skills in observing and recording
  • management of time and resources
  • problem solving
  • digital literacy
More information
20 Credits

Please note that our modules are subject to change - we review the content of our courses regularly, making changes where necessary to improve your experience and graduate prospects.

How you will learn

Pace of study

We recommend about 20 hours of study per week to complete one 20-credit module over a 10-week trimester.

Assessment method

This course is assessed through 100% coursework with a range of methods, such as essays, research reports, presentations, group work and practical reports.

Who will teach you

Yukari Iguchi leaning on a hand rail

Yukari Iguchi
Programme leader

Academic Lead for Hospitality and Leisure, Yukari Iguchi, has performed a range of roles including Programme Leader for undergraduate hospitality programmes, International Student Coordinator, International Collaborative Project Manager, and Online and Distance Learning Coordinator.

View full staff profileView full staff profile
Student wearing headphones at a laptop participating in an online webinar

Study Hospitality Online Webinar

Tuesday, 5 January 2021 14.00 - 15.00

Join this webinar to discover more about studying Hospitality online at Derby. The webinar includes a 30 minute presentation from Yukari Iguchi, Academic Lead for Hospitality.

Book your webinarBook your webinar

Entry requirements

You will need one of the following:

If you do not meet the entry criteria above, we may be able to consider relevant professional experience within the hospitality sector but this would be assessed by our admissions team on an individual basis.

English language qualifications

If English is not your first language you will need an English language qualification. For this course you will need at least one of the following:

*If you have a minimum of IELTS level 4.5, you can study our Certificate of Credit in English for Academic Purposes, which we will accept as evidence that you are able to perform at a suitable level of IELTS 6.0. We will also accept the Certificate of Credit as evidence that you can perform at GCSE level.

Fees and funding

2020/21 Fees for new entrants

Starting between September 2020 and August 2021.

 Per 20 creditsModulesCost
UK/EU/International £840 3 £2,520

2021/22 Fees for new entrants

Starting between September 2021 and August 2022.

 Per 20 creditsModulesCost
UK/EU/International £840 3 £2,520

About your fees

This figure would be the total cost of this course in the current academic year. However, please note that fees normally increase in line with inflation and the University's strategic approach to fees, which is reviewed on an annual basis. The total fee you pay may therefore increase if your course lasts longer than one year.

However, please also note that you can receive a 5% discount if you either:

Flexible payment plans available

Choose from three payment plan options:

How to apply

Students should apply directly to the University.

Apply now

Documents to support your application

You'll need to provide:

*Documents not in English or Welsh must be accompanied by a certified translation by a professional translator/translation company. Each translation must contain:

A list of approved translators can be found on the UK Government website.

Application deadlines

All of our online courses have set start dates throughout the year. We require time to review your application and get back to you with a response before your course starts. Take a look at information regarding applying for an online course to see full details of deadlines and term dates.


The hospitality industry is very competitive and continually expanding, so there are many career opportunities to work either in the UK or overseas. Our online hospitality courses attract students from all over the world, enabling you to build your own global network of professional contacts.

Continue your education and develop your skills and knowledge

After completing this course you may wish to continue onto our BA (Hons) International Hospitality Business Management (Top-Up) and achieve a recognised undergraduate degree. If you have sufficient industry experience, it may even be possible to progress to postgraduate level studies with our PG Cert/MSc International Hospitality Management. Both courses are accredited by the Institute of Hospitality.

Institute of Hospitality Accredited logo

Contact us

Contact the University of Derby Online Learning:

Contact usContact usFrequently asked questionsFrequently asked questions

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