An accredited provider of the CPD Standards Office

We are proud to be an accredited provider of the CPD Standards Office for our online short courses and free courses, demonstrating that they conform to CPD best practice and are appropriate for inclusion in a formal CPD record.

Accredited CPD Centre Logo - The CPD Standards Office, CPD Provider 60069, 2024-2025

Course units

This unit will introduce the concept of person-centred care (PCC). We will consider the nature of interactions in health and social care and the ways that health and social care professionals can deliver PCC.

Good communication with individuals and their carers is the cornerstone of person-centred care (PCC). In this section, we will consider what good communication looks and sounds like.

This unit will explore how you can embed the principles of good customer care within your individual setting to create a culture that is responsive to and shaped by excellence in person-centred care (PCC).

This unit will explore how to create a positive workplace culture, as well as the links between a positive workplace culture and the delivery of person-centred care (PCC). The unit will draw upon resources available on the Skills for Care website, so some of the content may be familiar to you already. If this is the case, please feel free to move through the unit quickly and go straight to the activities.

Workforce productivity has been a key area of focus for Skills for Care (2021), with the aim of increased productivity and improving the standard of care. We will therefore consider workforce productivity, and the links it has with person-centred care (PCC), in this unit.

In this unit, the focus will be on the important role of leadership in delivering person-centred care. It will help you to understand your own leadership style, how you can inspire others as a role model and how to build a culture of engagement and high performance, which will, by default, impact person-centred care (PCC) in a positive way.

The change is ever present within health and social care settings, and, as established in Unit 6, leaders need to be agile and proactive to be successful in managing change, understanding the need for the change, creating a vision and implementing the change. In this unit we will consider how to manage change to support person-centred care (PCC) delivery.

This unit will provide an insight into how quality improvement can influence person-centred care (PCC) and consider the links to productivity, quality and PCC.