On completing the course, you’ll be able to:

1. Explain how you demonstrate the principles of PCC in your practice and suggest ways to break down barriers to PCC
2. Consider verbal and non-verbal communication skills, and customer service principles, in order use them to positively impact on PCC
3. Assess the impact of workplace culture and workplace productivity pressures and consider how to mitigate these to support delivery of high-quality PCC
4. Demonstrate confidence in using quality improvement tools to improve PCC in your own practice and in your organisation (if relevant to your role)