Microsoft Dynamics 365 accessibility statement

Using this product

The MS Dynamics 365 software is run by the University of Derby. We are committed to ensuring digital accessibility for people with disabilities. For example, that means you should be able to:

  • You can zoom text to at least 200% without it spilling off screen
  • Use multiple ways to navigate to a single web page
  • All functionality and content is operable through a keyboard interface, offering shortcuts to address issues faced by people with limited dexterity or motion disabilities
  • Dynamics can be accessed via a screen reader for people with low or no vision.

AbilityNet has advice on making your device easier to use if you have a disability. AbilityNet is a UK charity that exists to change the lives of disabled people by helping them to use digital technology at work, at home or in education.

Measures to support accessibility

Microsoft apply the following measures to ensure accessibility of their Dynamics product:

  • Include accessibility within their internal policies
  • Assign clear accessibility targets and responsibilities
  • Employ formal accessibility quality assurance methods

How accessible is Dynamics?

We know there are exceptions where Dynamics has limitations around accessibility:

  • Integration between Dynamics 365 Sales/Customer Service and Microsoft Teams prevent tool tips displaying against a variety of buttons in the Dynamics 365 app within Microsoft Teams.
  • Playbook Templates – Certain messages are not read which prevents selection of menu options, and text displaying correctly.
  • Windows Narrator – Exceptions where it is unable to read links, or fields
  • In high contrast, black & white mode, the time line is not visible
  • Certain instances where the standard contrast ratio (4:5:1) is not satisfied

What to do if you can't access parts of Dynamics or have a complaint

Microsoft are always looking to improve the accessibility of their products.

If you have any issues with inaccessible content within Dynamics, or are unable to obtain an accessible version, or experiencing difficulties with the system and content accessibility, please use our accessibility support form to submit a request.

Submit an accessibility support request

We’ll consider your request and if necessary escalate to Microsoft.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint after following the process set out above, contact the Equality Advisory and Support Service (EASS).

Technical information about Dynamic’s accessibility

Microsoft Dynamics is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (WCAG, 2.1)

Any exceptions to that compliance can be found in Microsoft’s conformance statement in relation to WCAG 2.1 which can be found here.

Additional accessibility considerations

All user interface components and content of platforms and applications shall conform to Level A and Level AA Success Criteria and Conformance Requirements specified for web pages.

How Dynamics is tested

Conformance to accessibility standards has been evaluated by external suppliers under the DHS Trusted Tester Program.

MS Dynamics has been tested in line with the information provided as part of ITI’s VPAT 2.0, Microsoft’s Section 508 (Revised) conformance reports provide the detail.

What we’re doing to improve accessibility

Microsoft produce extensive content in relation to accessibility of their product, providing detail in relation to recommendations to further improve accessibility.

Dynamics accessibility information

Any questions relating to accessibility can be raised by sending an e-mail to projectdynamics@derby.ac.uk

We first prepared this statement on 24 February, 2020. We are logging every change we make to this page.

  • 24 February, 2020: statement first published