IT Service Centre accessibility statement

Using this website

The IT Service Centre website is run by the University of Derby. We want as many people as possible to be able to use the site and are committed to ensuring digital accessibility for people with disabilities. For example, that means you should be able to: 

AbilityNet has advice on making your device easier to use if you have a disability. AbilityNet is a UK charity that exists to change the lives of disabled people by helping them to use digital technology at work, at home or in education.

Measures to support accessibility 

We are using the following measures to ensure accessibility of the University of Derby website: 

We tested our website for accessibility during the design process, for example with a partially sighted student, and we carry out similar testing on the live site.

How accessible is our website? 

We know some parts of this website aren't fully accessible: 

We are engaging with our supplier to improve our current website and resolve the issues listed.

What to do if you can't access parts of this website or have a complaint 

We’re always looking to improve the accessibility of this website.  

If you have any issues with inaccessible content or are unable to obtain an accessible version, or you feel the need to complain about our site and content accessibility, please contact us in the first instance by:

You can contact us about any issues, for example, if you: 

We’ll consider your request and get back to you in five working days.  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint after following the process set out above, contact the Equality Advisory and Support Service (EASS).

Technical information about our website's accessibility

The University of Derby is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The Content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

While text can be zoomed or magnified, it is not possible for users to modify text spacing or line height. This doesn’t meet WCAG 2.1 success criterion 1.4.12 (text spacing). We are looking at a solution to this issue. 

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards. 

Disproportionate burden

Navigation and accessing information 

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This doesn’t meet WCAG 2.1 success criterion 2.4.1 (bypass blocks). We’ve assessed the cost of fixing the issue and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations.

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential for active administration purposes relating to tasks we perform as a Public Body. Any new PDFs or Word documents we publish will meet accessibility standards.

Video captions 

Some of our older videos don't have accurate edited captions or transcripts. This doesn’t meet WCAG 2.1 success criteria 1.2.1 (audio-only and video-only pre-recorded), 1.2.2 (captions pre-recorded), 1.2.3 (audio description or media alternative pre-recorded) and 1.2.5 (audio description pre-recorded). The regulations do not apply to recorded videos published before 23 September 2020. However, while these videos are not subject to the legislation, we have carried out an audit of all our videos and have begun a process of updating captions and adding full transcripts. Any new videos we publish will have edited captions and transcripts. 

Additional accessibility considerations

The Web Content Accessibility Guidelines (WCAG) define three levels of conformance: level A, level AA and level AAA. Although our goal is WCAG 2.1 Level AA conformance, we have also applied some level AAA success criteria as follows:

How we tested this website

This website was last tested on 7 October 2019. The test was carried out on a sample of pages by IT Service Centre Analysts using Accessibility Insights

What we’re doing to improve accessibility

We have a rolling programme of updating content in accordance with the guidelines set out by the WCAG.

This statement was prepared on 17 January 2020. It was last updated on 17 January 2020.

Accessibility statement updates log 

Going forward, we will be logging all the changes we make to the page, including dates and what has changed.

Website accessibility information form 

You can also contact us via our central feedback form.

Submit an accessibility support request

We first prepared this statement on 28 February, 2020. We are logging every change we make to this page.

  • 28 February, 2020: statement first published