CareerHub accessibility statement

Using this website

The University of Derby’s Careers website, housed within the CareerHub portal, is run by the University of Derby. We want as many people as possible to be able to use the site and are committed to ensuring digital accessibility for people with disabilities. For example, that means you should be able to:

You should also find that:

AbilityNet has advice on making your device easier to use if you have a disability. AbilityNet is a UK charity that exists to change the lives of disabled people by helping them to use digital technology at work, at home or in education.

Measures to support accessibility 

We are using the following measures to ensure accessibility of the University of Derby website:

How accessible is our website? 

We know some parts of this website aren't fully accessible:

We are currently addressing these by working with the supplier to ensure that all the above points are addressed as soon as possible.

What to do if you can't access parts of this website or have a complaint 

We’re always looking to improve the accessibility of this website.  

If you have any issues with inaccessible content or are unable to obtain an accessible version, or you feel the need to complain about our site and content accessibility, please contact us in the first instance via our central feedback form.

Submit an accessibility support request

You can also contact the Careers and Employability Service directly:

You can contact us about any issues, for example, if you:

We’ll consider your request and get back to you in two to five working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint after following the process set out above, contact the Equality Advisory and Support Service (EASS).

Technical information about our website's accessibility

The University of Derby is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The Content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Not all elements display an appropriate alt text. Text alternatives are a primary way for making information accessible as they can be rendered through any sensory modality to match the needs of the user. This doesn’t meet WCAG 2.1 success criterion 1.1.1 Non-Text Content (Minimum).

Some pages may present semantic problems, resulting in difficulties for people using screen readers. This doesn’t meet WCAG 2.1 success criterion 1.3.1 Info and Relationships and 1.3.2 Meaningful Sequence.

Some components within forms are not correctly associated with their labels, and people using screen readers may endure difficulties when interacting. This doesn’t meet WCAG 2.1 success criterion 2.4.6: Headings and Labels and 2.5.3 Label in Name.

Users are unable to bypass blocks of content. This doesn’t meet WCAG 2.1 success criterion 2.4.1 Bypass Blocks.

Alerts and Status Messages do not have the role=”” tag. This may cause difficulties for people using screen readers. This doesn’t meet WCAG 2.1 success criterion 4.1.3 Status Messages.

There is no Site Map available. It may make the navigation for people using screen readers difficult. This doesn’t meet WCAG 2.1 success criterion 2.4.5 Multiple Ways.

Some resources uploaded by users may not be accessible or follow WCAG guidelines.

We are currently addressing these by working with the supplier to ensure these issues are resolved as soon as possible. Please see Symplicity’s Accessibility Statement for CareerHub/UniHub for further details on how our supplier is working on solutions to address the issues they have identified.


Disproportionate burden

The CareerHub/UniHub service is an important addition to the University of Derby’s Careers and Employability Service’s website. We have been having ongoing conversations with our supplier, and they are aware of the requirements of the WCAG 2.1 regulations. We are working with them to address and resolve any issues, and our supplier has released this statement regarding improvement to the user experience of CareerHub/UniHub:

“We are committed to:

Our supplier has released the following statement regarding the disproportionate burden of their content:

“We are aware of accessibility issues in components such as Appointment calendar, Form builder, organization and client records, as well as journal entries. We’ve assessed the cost of fixing the issues above. Future releases will replace problematic areas with newly developed software. Resolving the above issues within the current software version would be a disproportionate burden/undue burden within the meaning of the accessibility regulations. We will re-assess this at least once per calendar year.”

We will ensure new accessibility requirements are requisite criteria when the system comes up for review.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our older PDFs and Word documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential for active administration purposes relating to tasks we perform as a Public Body.

However, some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

All new PDFs or Word documents we publish will meet accessibility standards.

In the meantime, you can always contact us to request a copy that is accessible for you at  and we will do our best to make this available without delay.

Additional accessibility considerations

At present, we’re not aware of any additional accessibility considerations for this platform but we will monitor and update this to reflect any changes.

How we tested this website

This website was last tested on 11 September 2020. The test was carried out on a sample set of pages by the University of Derby’s Careers and Employability Service’s team. These tests were completed using the Accessibility Insights for Web add-on, testing in Google Chrome.

Symplicity’s CareerHub/UniHub product has also been tested for accessibility by Centro Tecnologico de acessibilidade (CTA). The outcome of this test has been reported in Symplicity’s Accessibility Statement for CareerHub/UniHub. We have included the results of this test in our statement though, for more information, please see the full statement published by Symplicity.

What we’re doing to improve accessibility

We have a rolling programme of updating content in accordance with the guidelines set out by the WCAG. 

This statement was prepared on 21 September 2020. It was last updated on 25 September 2020.

Website accessibility queries 

As previously mentioned, please contact us in the first instance via our contact information.

We first prepared this statement on 21 September 2020. We are logging every change we make to this page, including dates and what has changed.

25 September 2020: The University of Derby were made aware that our supplier, Symplicity had issued an accessibility statement for their product CareerHub/UniHub, therefore this accessibility statement has been updated. The following sections of this statement have been updated with information from their statement:

  • Using this website
  • How accessible is this website?
  • Technical information about this website’s accessibility
  • Non-compliance with accessibility regulations
  • Disproportionate burden
  • How we tested this website