Course details

Next course date

Online course date to be confirmed


2 hours (approx)


Self-guided online learning

Lecture/workshop days - dates/times

To be confirmed

Course description

This short course is an interactive session with lots of opportunities to share experiences and practice skills in a safe environment. Topics include emotional intelligence, conflict situations, listening, questioning, non-verbal language, assertiveness and dealing with conflict.

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Fees and funding

We are pleased to highlight that this course is being delivered at a fully subsidised rate, meaning there is no cost to your organisation. Contact us on the form below to find out about ESF funding for SMEs.

How to apply

To reserve your place or for more information, please complete the short form below and we will be in contact with you.

Please note we are currently developing alternative online provision for this course. Once you have completed the application form below, we will provide further information.

Empower your workforce with block bookings

Take advantage of a short courses block booking to upskill your employees. Our short courses run on-campus and online and include new legislation and other up-to-the-minute issues. Get in touch today and we will tailor a package to meet the needs of your business.

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Contact us

If you want to find out more about studying a short course, please contact us and we will get back to you as soon as we can.

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Book your place or request further information

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