Cancellation policy for online students

We hope that you will find all of the support you need from us to successfully complete your programme. However, we do recognise that situations and circumstances change and that external factors can influence your decision to start or continue with your studies. If you decide that you no longer wish to study with us then please read the information below.

New online students starting their first trimester

You have 14 days from the start of teaching in which you can cancel your place on the programme without incurring any cancellation charges. Where your confirmation of enrolment takes place after the start of teaching, you will have 14 days from your confirmation date in which to cancel your place without incurring any cancellation charges.

You need to confirm in writing the cancellation of your place by emailing  or by completing the cancellation form and returning it to us by email to . You do not have to give a reason for cancelling your place. If you have set up an automatic payment, you will need to contact the finance team by email at in order to cancel your payments.

Please note: this only applies to new students starting the first trimester of their programme.

Current students

We understand that making the decision to withdraw from your programme is not easy, and we want to give you the support and advice you might need to help you make the decision. We also want to inform you of the people here at the University who can help you before you think that withdrawal is the only option.

It is very important that you seek support and advice early from the Online Learner Advisor team. There may be alternatives that can be put in place to help you carry on with your programme and there may be financial implications that you need to be aware of and plan for.

If you wish to request a withdrawal, please follow the online withdrawal process which can be found by searching ‘Withdrawal’ in the UDo Student Portal. Prior to completing this process, please ensure you refer to the appropriate cancellation charges information and Part D - Enrolment and Registration within our Academic Regulation. If you have set up an automatic payment, you will need to contact the finance team by email at in order to cancel your payments.

Please note: if you do not engage with the study materials the cancellation policy still applies.

Authorised Break in Study

Interrupting your studies (also called taking an authorised break from study) may become necessary if circumstances make it impossible for you to continue studying for a short period of time but you do not wish to permanently withdraw from your course.

Students can commence a break no later than one calendar month before the end of teaching on their current modules. Thereafter the Exceptional Extenuating Circumstances process may apply.

You can take a break for up to one academic year. Requests for extended breaks beyond one year can only be approved by a review process initiated by your Academic/Programme Leader.

Please note: taking an authorised break in study will incur cancellation charges as outlined above.

If you wish to request a break, please follow the online Authorised Break in Studies process which can be found by searching ‘Authorised break in studies in the UDo Student Portal.

Reducing rate of study

If you reduce your rate of study from accelerated (two modules per trimester) to standard (one module per trimester), the above cancellation charges still apply.

If your tuition fees are paid by a professional body or your employer, it is important that you discuss your intentions with them. They may have policies regarding repayment of fees in this situation. If you have chosen to defer your tuition fee payment by taking out a student loan and you withdraw between certain dates, you may not meet the Student Loans Company criteria and therefore would be liable to pay a percentage of your fees for the year upfront. Please contact Student Finance England for further advice.