Cancellation policy for online students

We hope that you will find all the support you need from us to successfully complete your programme. However, we do recognise that situations and circumstances change and that external factors can influence your decision to continue with your studies as planned. If you decide that you no longer wish to study with us, or you need to take a break then please read the information below.

Please note: if you are an Apprenticeship student and would like to find out more about taking a break in learning or withdrawing, please contact the Apprenticeship Hub at apprenticeships@derby.ac.uk.

Withdrawing from programme

If you wish to request a withdrawal, please follow the online withdrawal process which can be found by searching ‘Withdrawal’ in the UDo Student Portal. Prior to completing this process, ensure you refer to the  cancellation charges information found within the Withdrawal Calendar. The date the withdrawal request is submitted will affect the level of cancellation charges applied.  Please also refer to the Registration, Enrolment and Change in Circumstances section of the Academic Regulations.

Please note: if you do not engage with the study materials the cancellation policy still applies.

Break in learning

Interrupting your studies (also called taking a break in learning) may become necessary if circumstances make it impossible for you to continue studying for a short period of time but you do not wish to permanently withdraw from your course.

You can take a break for up to one academic year. Requests for extended breaks beyond one year can only be approved by a review process initiated by your Academic/Programme Leader.

Please note: taking a break in learning may incur cancellation charges as outlined above.

If you wish to request a break, please follow the online Break in Learning process which can be found by searching 'Break in Learning' in the UDo Student Portal.

Reducing rate of study

If you reduce your rate of study from accelerated (two modules per trimester) to standard (one module per trimester), the cancellation policy still applies.

Student loan or employer sponsorship

If your tuition fees are paid by a professional body or your employer, it is important that you discuss your intentions with them. They may have policies regarding repayment of fees in this situation. If you have chosen to defer your tuition fee payment by taking out a student loan and you withdraw between certain dates, you may not meet the Student Loans Company criteria and therefore would be liable to pay a percentage of your fees for the year upfront.

Please contact Student Finance England for further advice regarding how a withdrawal or Break in Learning may impact you.