Programme Services Team Leader

About the role

The University of Derby Online Learning is a leader in online learning both in the UK and globally. Our innovative approach to providing online learning through a dedicated team focussed on the disaggregated learner experience, is already making a positive impact on the lives of learners globally. We provide structured and supported online learning in undergraduate and postgraduate courses, professional courses and CPD opportunities, to those who require more flexible study options.

We have an exciting opportunity for an experienced team leader to join our team. As Programme Services Team Leader, you will be responsible for building robust programme service activities, working closely with both academic teams and support services to enhance the student experience and to ensure deadlines are met and regulations are followed.   

The interview date will be 22nd May 2024.

For further information and informal enquiries regarding the role, please contact Rhian Gahagan, Enrolment Manager via r.gahagan@derby.ac.uk

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk

Principal accountabilities

1. To co-ordinate and supervise the Programme Services Team, ensuring that high customer service standards are maintained at all times, assessment regulations are adhered to and quality procedures are embedded in University of Derby Online Learning activity.
2. Monitor performance and progress against targets and KPIs, preparing reports, statistics and management information (e.g. student performance and retention).
3. To create and maintain assessment calendar of events, including setting of Assessment Board dates, pre-boards, liaison with External Examiners, ensuring that Chairs are available for each board and to ensure that all deadlines are met (e.g. marks input, results released etc).
4. To act as Reporting Officer to Assessment Boards and other committees if required (e.g. Requests for Additional Consideration panels, Suspected Academic Offence panels)
5. To review and develop existing processes and procedures to improve work practices, whilst ensuring that processes are standardised and documented.
6. Liaise with Registry and College Registry Operations to ensure sharing of good practice and changes to regulations are understood and implemented.
7. Work with the Academic colleagues to ensure that they are fully conversant with deadlines and regulations to be adhered to and to ensure that appropriate training is provided for all aspects of assessment and quality.
8. Supervise and line manage the Programme Services Team, including: one-to-one meetings and development performance reviews, identify training needs, monitor sickness and absence, monitor activity and ensure workload is equal and is of a professional standard.
9. Represent the Programme Services Team on committees and groups as required.
10. Undertake any other duties in line with the requirements of this role.

Person specification

Essential Criteria

Qualifications

• Degree or relevant equivalent experience

Experience

• Experience of working within a regulated setting or in an assessment related role
• Demonstrable administrative experience of managing detailed processes which require a high attention to detail
• Proven experience of effectively line managing a team and motivating staff
• Proven experience in a team leader or supervisory role
• Experience of maintaining comprehensive and accurate records using complex record systems
• Experience of working collaboratively across boundaries to achieve common goals
• Experience of understanding and applying data protection requirements
• Experience of successful implementation of business processes and systems
• Experience of excellent stakeholder management; building and maintaining strong working relationships at all levels across an organisation
• Experience of recommending and providing guidance on matters of best practice and policy
• Experience of working in a busy effective environment and working to tight deadlines to deliver efficient, student focused services

Skills, knowledge & abilities

• Ability to act on own initiative including the management of day to day workloads and priorities, including the resolution of conflicting priorities
• Ability to use initiative to problem solve and find creative solutions
• Excellent interpersonal and customer service skills: flexible, adaptable, and responsive, with an ability to liaise and negotiate with colleagues throughout the institution and beyond
• Ability to work effectively as part of a team
• Excellent written and oral communication skills, with an ability to prepare reports, specification and plans and present these to variable audiences
• Commitment to developing quality student focused service
• Strong MS Office skills (Word, Excel, PowerPoint, Outlook)
• Resilience/ able to adapt to a changing environment
• Ability to work to tight deadlines in a busy environment and keeping calm under pressure.

Business requirements

• Willingness and ability to work occasional unsociable hours including some Saturday working during peak periods (with notice)

Desirable Criteria

Qualifications

• Professional or Higher degree

Skills, knowledge and abilities

• Knowledge of using PeopleSoft and Blackboard software
• Ability to deliver training to staff on academic regulations or new processes.

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and rewards

The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.