Job details


Student Performance and Engagement

Responsible to

Senior Team Leader, Quality and Programme Services


Kedleston Road, Derby Campus


£23,725 to £25,944 per annum

Closing date

Sunday 23 January 2022

Contract type


Post type




About the role

The University of Derby Online Learning is a leader in online learning both in the UK and internationally. Our innovative approach to providing online learning through a dedicated team focussed on the disaggregated learner experience is already making a positive impact on the lives of learners globally. We provide structured and supported online learning in undergraduate and postgraduate courses, professional courses and CPD opportunities, to those who require more flexible study options. 

We have an exciting opportunity for a Team Leader to oversee Programme Services in our Student Experience team. Within this role, you will coordinate the activities of the team, ensuring effective operation and maintenance of systems and procedures that support the experience of our students studying online. You will be responsible for building robust customer service activities, working closely with both academic teams and support services to enhance the student experience and to ensure deadlines are met and regulations are followed.    

Interviews for this position will be held on Wednesday 02 February.

Principal accountabilities

  1. To co-ordinate and supervise the Programme Services Team, ensuring that high customer service standards are maintained at all times, assessment regulations are adhered to and quality procedures are embedded in University of Derby Online Learning activity.
  2. To monitor performance and progress against targets and KPIs, preparing reports, statistics and management information (e.g. student performance and retention).
  3. To create and maintain assessment calendar of events, including setting of Assessment Board dates, pre-boards, liaison with External Examiners, ensuring that Chairs are available for each board and to ensure that all deadlines are met (e.g. marks input, results released etc).
  4. To act as Reporting Officer to Assessment Boards and other committees if required (e.g. Exceptional Extenuating Circumstances panels, Suspected Academic Offence panels, Programme Committees, Validation events etc.).
  5. To review and develop existing processes and procedures to improve work practices, whilst ensuring that processes are standardised and documented.
  6. To liaise with Registry and College Student Centres to ensure sharing of good practice and changes to regulations are understood and implemented.
  7. To work with the Academic colleagues to ensure that they are fully conversant with deadlines and regulations to be adhered to and to ensure that appropriate training is provided for all aspects of assessment and quality.
  8. To supervise and line manage the Programme Services Team, including: one-to-one meetings and development performance reviews, identify training needs, monitor sickness and absence, monitor activity and ensure workload is equal and is of a professional standard.
  9. To represent the Programme Services team on committees and groups as required.
  10. To undertake any other duties in line with the requirements of this role.

Person specification

Essential Criteria



Skills, knowledge & abilities

Business requirements


As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.


Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Programme Services Team Leader job descriptionDownload Programme Services Team Leader job description

Six students walking in a line outside One Friar Gate Square, talking to each other and smiling

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.