Enrolment Officer

About the role

The University of Derby Online Learning is a leader in online learning both in the UK and globally. Our innovative approach to providing online learning through a dedicated team focussed on the disaggregated learner experience, is already making a positive impact on the lives of learners globally. We provide structured and supported online learning in undergraduate and postgraduate courses, professional courses and CPD opportunities, to those who require more flexible study options.

We have an exciting opportunity for an Enrolment Officer to join our team.  As an Enrolment Officer in the Online Hub, you will be responsible for delivering a robust student facing service, working closely with colleagues to ensure new students are enrolled efficiently whilst delivering an excellent service. You will also support programme delivery and audit activities to enhance the student experience and ensure regulations are followed.   

Do you have a passion for making a positive difference in your department?
Would you like a new challenge and progression opportunities in an innovative educational environment?
Are you seeking a role with lots of variety, where you can develop your administration and customer service skills?
 
If yes, then we welcome your application! 

The interview date will be 5th June 2024

For further information and informal enquiries regarding the role, please contact Hannah Stanley Scott, Operations Manager, Online Hub via h.stanleyscott@derby.ac.uk

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk

Principal accountabilities

1. Provide excellent first line support to students who require assistance enrolling during enrolment periods (including call handling).
2. Provide advice and guidance to enrolling students regarding pace of study, module selection and fees, exemption processes and module availability and any other relevant queries.
3. Encourage and support enrolment activity within specified deadlines and to pre-determined targets for student enrolment.
4. Maintain student management system and customer relationship management system, ensuring all communications and actions are recorded accurately, in a timely manner and within GDPR regulations.
5. To carry out post enrolment audits and perform resultant tasks to ensure all enrolments (and incomplete enrolments) are in the correct status and actioned accordingly
6. Create positive relationships with key stakeholders across the department and institution who are involved in supporting enrolment
7. Provide trimesterly support to teams across the Online Hub to ensure programme and modules are set up to the required standard, student communications are in place.
8. To create student study patterns in line with programme requirements and student’s study needs
9. Provide a high level of customer service to both internal and external customers, dealing promptly and effectively with all communication;
10. Any other duties commensurate with the level of responsibility of the post and as required by the line manager.

Person specification

Essential Criteria

Qualifications

• A-Levels (or equivalent qualifications) or relevant work experience

Experience

• Experience of providing advice and guidance both in writing and over the telephone
• Administrative experience of managing detailed processes which require an attention to detail
• Experience of using complex record systems and proficient in the use of MS office and other database software
• Experience of maintaining comprehensive and accurate records
• Experience of liaising with range of key stakeholders e.g. colleagues in other departments and customers, to ensure activities are fit for purpose and carried out in a timely manner
• Experience of working in a confidential environment and adhering to data protection regulations

Skills, knowledge & abilities

• Excellent interpersonal and communication skills both verbal and written
• Ability to problem solve effectively and use initiative
• Ability to work in a busy environment with competing demands
• Excellent customer service management and the ability to form effective working relationships across different departments
• Ability to work towards tight deadlines in a busy environment and keeps calm under pressure
• Highly organised with excellent time management
• Resilience/ able to adapt to a changing environment

Business requirements

• Willingness and ability to work occasional unsociable hours including some Saturday working during peak periods (with notice)

Desirable Criteria

Experience

• Experience of working within a Higher Education or distance learning environment
• Experience of providing advice and guidance in an educational setting

Skills, knowledge and abilities

• Knowledge of using PeopleSoft and CRM software

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and rewards

The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.