Job details


Student Performance and Engagement

Responsible to

Strategic Service Manager


Kedleston Road, Derby Campus


£21,007 to £22,627 per annum

Closing date

Sunday 21 August 2022

Contract type

Fixed term contract 12 months

Post type




About the role

The University of Derby Online Learning is a leader in online learning both in the UK and globally. Our innovative approach to providing online learning through a dedicated team focussed on the disaggregated learner experience, is already making a positive impact on the lives of learners globally. We provide structured and supported online learning in undergraduate and postgraduate courses, professional courses and CPD opportunities, to those who require more flexible study options.

We have an exciting opportunity for two Enrolment Officers to join our our team.  As an Enrolment Officer in the Online Hub, you will be responsible for delivering a robust student facing service, working closely with colleagues to ensure new students are enrolled efficiently whilst delivering an excellent service. You will also support programme delivery and audit activities to enhance the student experience and ensure regulations are followed.   

Potential interview date - 1st September 

Principal accountabilities

  1. Provide excellent first line support to students who require assistance enrolling during enrolment periods (including call handling).
  2. Provide advice and guidance to enrolling students regarding pace of study, module selection and fees, exemption processes and module availability and any other relevant queries.
  3. Encourage and support enrolment activity within specified deadlines and to pre-determined targets for student enrolment.
  4. Maintain student management system and customer relationship management system, ensuring all communications and actions are recorded accurately, in a timely manner and within GDPR regulations.
  5. To carry out post enrolment audits and perform resultant tasks to ensure all enrolments (and incomplete enrolments) are in the correct status and actioned accordingly.
  6. Create positive relationships with key stakeholders across the department and institution who are involved in supporting enrolment.
  7. Provide trimesterly support to teams across the Online Hub to ensure programme and modules are set up to the required standard, student communications are in place.
  8. To create student study patterns in line with programme requirements and student’s study needs.
  9. Provide a high level of customer service to both internal and external customers, dealing promptly and effectively with all communication.
  10. Any other duties commensurate with the level of responsibility of the post and as required by the line manager.


Person specification

Essential Criteria



Skills, knowledge & abilities

Business requirements

Desirable Criteria


Skills, knowledge and abilities


As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.


Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Enrolment Officer job descriptionDownload Enrolment Officer job description

Six students walking in a line outside One Friar Gate Square, talking to each other and smiling

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.