Clearing FAQs

What to do when you've got your results

These answers are for students who have made Derby their firm or insurance choice.

Your next steps depend on whether Derby is your firm or insurance choice.  

Derby is my firm choice: 

On results day, log in to your UCAS Track account. This will show information about your offer and give you further instructions.  

Derby is my insurance choice, but I want to come here instead of going to my firm choice: 

If you have considered all your options, and you decide you wish to take up the offer we have made to you, please contact your firm choice to ask to be released. You can then get in touch with us on +44 (0)1332 591167 and we will work with you and UCAS on the steps required to change your application to Derby. 

Don’t worry – you may still have been accepted onto your chosen course or be offered an alternative.  

First thing to do is check UCAS Track. Have you been offered a place on your chosen course? 

Yes, I have a place on my chosen course

That's great news. We will send you joining instructions via email. 

No, I haven't met the conditions of my offer:

Here are the steps to follow if you haven’t met the conditions of your offer:

  1. Contact us on +44 (0)1332 592023 to discuss your options. If you have received a provisional offer from us, refer yourself to us through UCAS Track. The dropdown menu that allows you to do this will be available at 1pm on Results Day
  2. Check UCAS Track to review the status of your offer. We will be working through offers as quickly as possible, but it can take some time for the status to change to 'confirmed'
  3. If successful, we will send you joining instructions via email
  4. Contact Student Finance – if you have already applied for Student Finance you will need to let them know that you are changing your university choice as soon as possible
  5. Contact our Accommodation Office on +44 (0)1332 594111 to see what accommodation we have available 

Can I change course? 

Yes. Call us on +44 (0)1332 591167 where our Admissions team will consider your request and process it as soon as possible. 

Can I defer? 

If you already have an offer of a place for September 2023, you can make a request to defer your place until 2024. You will need to tell us why you want to defer – we will then consider your request and inform you of our decision. 

Can I withdraw? 

Yes. Call us on +44 (0)1332 591167 and our Admissions team will process your request as soon as possible. 

What to do when you've got your results: new applicants

Yes, Clearing is open to new applicants who have not yet applied for September 2023. Get in touch with us on +44 (0)1332 592023 to discuss your options. 

  1. If we offer you a place, refer yourself to us through UCAS Track. The dropdown menu that allows you to do this will be available at 1pm on results day
  2. Check UCAS Track to review the status of your offer. We will be working through offers as quickly as possible, but it can take some time for the status to change to 'confirmed'
  3. We will send you joining instructions via email
  4. Contact Student Finance – if you have already applied for Student Finance you will need to tell them you are changing university
  5. Contact our Accommodation Office on +44 (0)1332 594111 to see what accommodation we have available 

Yes, we will send you a confirmation email on the day we make you an offer. Remember to check your spam folders too. If you haven’t heard from us by the following morning, please call us on +44 (0)1332 592023

Loans, finance and money matters

You will need to call your relevant Student Finance organisation. Make sure that you have all paperwork and identification to hand as it will help speed up the process. 

England: 0300 100 0607 / www.gov.uk/browse/education/student-finance 
Scotland: 0300 555 0505 / www.saas.gov.uk 
Wales: 0300 200 4050 / www.studentfinancewales.co.uk 
Northern Ireland: 0300 100 0077 / www.studentfinanceni.co.uk 

We will let the relevant Student Finance organisation know that you have confirmed your enrolment. But you must let them know if you have changed courses, your fees have changed, or if you have changed institutions. Log in to your Student Finance account to make these changes. 

If you are a UK or EU student and have a student loan, then you don’t need to pay a deposit. However, if you are self-financing you will need to pay a deposit at enrolment. 

If you are an international student, you will need to pay £8,000 of your annual tuition fee as a deposit before you can enrol. For more information, please telephone +44 (0)1332 592023, or go to our fees and finance pages

Accommodation

You can apply for accommodation once you have received formal confirmation of your offer from Admissions.

Your confirmation email from us will include your Derby ID number, which starts with 100. You will need this to register for accommodation. 

Learn more about accommodation availability for Clearing applicants

We guarantee a room in our award-winning halls to all first-year students. Contact our accommodation team to find out more and secure your room. 

If your course is based in Derby you can apply online. You'll need to set up a Student Living account first, so make sure you have your student number to hand. You'll also need to pay £50 up front to secure your room; this will be deducted off your first term's rent. If you have any questions about applying to halls, you can call +44 (0)1332 594111 or email studentliving-housingteam@derby.ac.uk.

If your course is based in Chesterfield, please  contact Paul Devonshire, the Accommodation Co-ordinator on +44 (0)1246 513805 or send enquiries to crhft.accommodation@nhs.net.

What happens next?

You will receive instructions via email about how to make a formal application to us. Once we have received this, we will make you an official offer and confirm your place.  

When will I find out about enrolment? 

After you have accepted your place to study at Derby, we will send information about enrolment and starting your degree to the email address you used to apply. There will also be a link that will give you the date, time and location of your course introduction. You can find more information about preparing to start university on our Welcome pages

Yes. You don't have to wait for the university you're currently holding an offer with to release you; you're now able to do this yourself through UCAS Track.  

The process for releasing yourself into Clearing is straightforward, but please ensure you definitely want to decline your current offer before you do this. If you accidentally release yourself, contact the university as soon as possible to discuss your options.   

  1. Sign into UCAS Track, where you will see a 'Decline my place' button on your homepage
  2. You will be taken to a page explaining what you are about to do, which will ask you to confirm your decision
  3. You will then receive an email confirming that you have been released and can now apply to other universities in Clearing 

Log in to UCAS Track and check that you have added the course and institution details to your Clearing application. Some updates occur overnight, so please allow 24 hours for your application to be processed.

University life

Want to know the best thing about Derby? There really is something for everyone – whether you’re an adventure seeker, a nature-lover, or a theatre-buff, you’ll find extraordinary experiences on your doorstep.   

Visit our Life at Derby page to find out more about life as a University of Derby student. You can also check out our social media. 

Get in touch

Have a question? You can call us on +44 (0)1332 59 2023.

Our team are ready to chat to you Monday - Friday: 9am - 5pm (UK time).