Delivery structure 

Session 1 - Foundations of a Systems Thinking approach

Session 2 – Measuring true process performance

Session 3 – Making and sustaining operational changes

A Certificate of Attendance will be awarded for completing the course

Activities for self-paced learning

Session 1 – Develop a wider understanding of Systems Thinking, and a holistic approach towards business improvement through analysis of the workplace

Session 2 – Application of concepts within the workplace to understand true performance of operational processes and identification of improvement opportunities

Session 3 –Reading and analysis of academic literature to enhance knowledge of operational change concepts when making an improvement intervention

* All the sessions will be supported with Level 7 materials and additional activities to be undertaken between each delivered session.