Delivery structure
Session 1 - Foundations of a Systems Thinking approach
Session 2 – Measuring true process performance
Session 3 – Making and sustaining operational changes
A Certificate of Attendance will be awarded for completing the course
Activities for self-paced learning
Session 1 – Develop a wider understanding of Systems Thinking, and a holistic approach towards business improvement through analysis of the workplace
Session 2 – Application of concepts within the workplace to understand true performance of operational processes and identification of improvement opportunities
Session 3 –Reading and analysis of academic literature to enhance knowledge of operational change concepts when making an improvement intervention
* All the sessions will be supported with Level 7 materials and additional activities to be undertaken between each delivered session.