Taking Chatsworth’s managers from tradition to innovation

Premier visitor attraction Chatsworth needed its managers to understand and drive forward its ambitious plan for growth. When they asked us to help, we looked to contemporary technologies – rather than historic practices – to build a flexible, university-accredited programme fit for a duke.

Close-up view of Chatsworth House

The challenge

As a traditional brand with a traditional culture, Chatsworth’s challenge was to adapt its business model and encourage its employees to embrace the wide-ranging changes required to compete successfully in the demanding leisure market.

The directors recognised that their managers would be crucial in this change process, and so wanted to set up a management development programme.

Whatever solution we suggested had to be flexible enough to:

The solution

A flexible one-year programme was devised and accredited.

Key features included: