Olivia Ramsbottom

Olivia Ramsbottom

Position: Programme Leader - BA (Hons) Events Management, Business Studies, Senior Lecturer in Business & Management - Tourism, Hospitality, Events and Spa

College: College of Business, Law and Social Sciences

Department: Hotel, Resort and Spa Management

Subject area: Events Management, Hospitality and Culinary Arts, Travel and Tourism

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I joined the Hospitality, Resort and Spa Management team in September 2012 to teach on the Business and Management modules which are included in all degree programmes.

I'm Module Leader for undergraduate Business and Management modules (Business Development and Entrepreneurship, Strategic Management) as well as the PR and Emarketing module on the Events programme. I also teach on other Business and Management modules such as Finance in the Service Industries.

I am a Programme Leader, Personal Tutor and dissertation supervisor.

Teaching responsibilities

Lecturer on Business and Management modules through degree programmes. Expert in services management, services marketing.

Professional interests

I'm currently working on my PhD which will conceptualise 'Management' in the Hospitality Industry and recommend ways to train and develop an effective Hospitality Manager.

Membership of professional bodies

  • Fellow of the Higher Education Academy


Undergraduate qualifications

  • BA (Hons) Politics & English, University of York
  • Certificate in Teaching in the Lifelong Learning Sector, University of Derby

Postgraduate qualifications

  • MSc Management, Loughborough University

Professional qualifications

  • Professional Certificate in Teaching in the Lifelong Learning Sector, University of Derby,
  • Certificate in Further Education Teaching and NVQ Level 4 Units in Training and Development

Experience in industry

After graduation I worked in management positions. I worked for the Association of Chartered Certified Accountants (1997-2001), the Medical Research Council (2002-2004) and the University of Derby (2004-2012). I launched my own training and consultancy business in 2006, and provided training, development and consultancy services to a number of clients including medical registrars, managers in a police force, supervisors and managers in a steel company, small/owner managed businesses in North Derbyshire and the Great Ormond Street Hospital.

I'm an expert in project management (including events management), human resource management, marketing and customer relationship management. I'm also a recognised expert in managing university Clearing operations and major change and restructuring projects.

International experience

I am a key contact for the Botswana Accountancy College which offers all of the Business and Management modules as part of their delivery of the University's International Tourism Management, International Hospitality Management and International Salon Management programmes.

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