University of Derby wins three awards in national student accommoda­tion survey

20 September 2019

The University of Derby is celebrating after winning three major awards in this year’s National Student Housing Survey. The University won the Best Customer Service, Best Student Wellbeing and Best Environmental Management awards.

The annual survey, conducted by independent market research agency Red Brick Research, is based on a comprehensive look at all aspects of the student accommodation experience, and the awards are given to the accommodation providers achieving the highest levels of satisfaction with their students. This year the survey attracted 40,000 responses from students across 200 universities and colleges.

The University of Derby was a finalist for three other awards; Best Booking Experience, Best Moving in Experience and Best University Halls, and gained a quality mark of recognition for its accommodation for international students for the third year running.

Steve Ward, Customer Services Manager at Student Living Derby, said: “This is a fantastic achievement for the University of Derby and for Student Living; which once again demonstrates that the pastoral services our staff are providing to students in our accommodation is the best in the country.

“To achieve Best Customer Service for the second year running and the inaugural Best Student Wellbeing means we can proudly say that our students rate the support they receive in those areas higher than any other students across the UK do!”

Every year Student Living takes the feedback from the National Student Housing Survey to improve its offer to students. This process of continual improvement and refinement ensures it commits to best practice, creating a great living environment for students to thrive.

Find out more information about student accommodation at the University of Derby.

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