Job details


Student Performance and Engagement

Responsible to

Senior Team Leader, Quality and Programme Services


Kedleston Road, Derby Campus


£23,725 to £25,944 per annum

Closing date

Sunday 23 January 2022

Contract type

Fixed term contract 12 months

Post type




About the role

The University of Derby Online Learning is a leader in online learning both in the UK and internationally. Our innovative approach to providing online learning through a dedicated team focussed on the disaggregated learner experience, is already making a positive impact on the lives of learners globally. We provide structured and supported online learning in undergraduate and postgraduate courses, professional courses and CPD opportunities, to those who require more flexible study options. 

We have an opportunity for a Quality Officer to join our team on a 12 month fixed-term contract. Within this role, you will support with the operation and maintenance of systems and procedures to ensure key academic deadlines are met, and that regulations are followed, with a particular focus on meeting external requirements for academic standards and quality. 

Underpinning this role is the need to ensure that relevant data, processes and documentation are well managed for the efficiency and effectiveness of university processes. 

Principal accountabilities

  1. Take responsibility for support of Quality Assurance activities, which could include: providing officer support for online courses being considered by Standing Panel; providing officer support for Quality committees; supporting Quality Monitoring activities.
  2. In discharging this responsibility, work within university procedures and to university deadlines, dealing with queries, issues or concerns and escalating as necessary to more senior Student Experience staff of any risks, issues, concerns associated with effective management of academic standards and quality arising.
  3. Develop depth and breadth of knowledge within areas of work appropriate to the role, to fully understand and engage with the requirements of the role.
  4. Produce and maintain an academic and operational calendar of online learning activities and events.
  5. Perform a role in the development of data quality processes to strengthen data, management information and outputs.
  6. Work with the Programme Services Team Leader to assist in the administering of activities including; Assessment Boards, Recognition of Prior Learning, Exceptional Extenuating Circumstances.
  7. Audit of Programme and Module pages within Blackboard at various points during academic year.
  8. Provide a high level of customer service to both internal and external customers, dealing promptly and effectively with all communication.
  9. Contribute to the development of a community of practice in good governance and quality monitoring across the University.
  10. Contribute to small-scale projects and preparing associated reports and analysis.
  11. Support key university events (Clearing, Graduation etc).


Person specification

Essential Criteria



Skills, knowledge & abilities

Business requirements


As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.


Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Quality Officer job descriptionDownload Quality Officer job description

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Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.