Job details

Department

DSRL

Responsible to

Operations Manager, Student Living

Location

Agard Court

Salary

£28,120 to £30,914 per annum

Closing date

Monday 17 January 2022

Contract type

Permanent

Post type

Full-time

Reference

0648-21

About the role

We give our students great qualifications.

You’ll give them a great place to live.

At the University of Derby, we make it real. Our undergraduate, postgraduate, professional, foundation, part-time and short courses enable people to get wherever they want to be in life. With 34,000 students, including 1,700 from overseas, we’re going from strength to strength – and we want you to be part of our growing team.

Overseeing the day-to-day management of one of our halls of residence, you will recruit and deploy colleagues and contractors to deliver an outstanding service to our students. Your responsibilities will span:

So, you can expect total involvement and constant challenges.

Experienced in building or facilities management and with an approachable and empathetic manner, you will bring:

Principal accountabilities

  1. To manage a Hall of Residence and allocate staff resources to undertake the day to day management of Halls of Residence in line with the DSRL Halls Policies, Procedures, Guidelines and Letting Agreement
  2. To ensure a customer focused and positive experience for all students residing in DSRL Halls of Residence upholding the Universities Values and Behaviours.
  3. To improve all students’ Halls of Residence experience through proactive, continual improvement of site facilities and site operational activities.
  4. To thoroughly investigate any student complaints within agreed timescales and provide appropriate responses advising students of actions taken and the reasons for those actions, where necessary to refer matters to the Customer Services Manager.
  5. To ensure effective liaison and collaboration with third party contractors to ensure that DSRL residential accommodation is suitably maintained and provides a positive experience for students residing there.
  6. To recruit, select and train the Residential Assistant, Cleaning, Caretaking and Security Teams in conjunction with the Customer Services Manager and Operations Manager.
  7. To line manage, motivate, support and develop a Hall’s staff team to maximise their performance in delivering their responsibilities and objectives.
  8. To liaise with the Operations Manager and other Senior Management Team members to ensure adequate resources are provided to meet the needs of students whilst residing in DSRL Halls of Residence.
  9. To ensure compliance with Company Health and Safety Policies undertaking and maintaining risk assessments, Health & Safety audits and incident/accident investigations.
  10. To organise monthly site staff meetings and circulate minutes of these meetings to staff and senior management.
  11. To liaise with the Student Housing Centre staff through the Customer Services Manager to support the maximisation of operational use of the automated Halls Administration system (currently RMS).
  12. To be a member of the DSRL Critical Incident Team, assuming a responsibility for holding the critical incident phone and responding to emergency situations.
  13. Through DSRL Finance Office and Operations Manager monitor Halls expenditure, support the chasing of debtors, identify site improvements schemes and deliver business cases to support initiatives. Ensure expenditures are made in line with University finance regulations, including use of purchase cards.
  14. To liaise with University Specialist Support team in connection with students’ health and welfare ensuring appropriate support is delivered to minimise the impact on all students.
  15. To participate in Open Days, Welcome / Outtake Weekends and the arrival / departure of cohorts of students.
  16. Manage out-of-term Halls activity, including conferencing.
  17. Undertake any other duties or projects as required and commensurate with the post.

Person specification

Essential Criteria

Qualifications

Experience

Skills, knowledge & abilities

Business requirements

Desirable Criteria

Qualifications

Experience

Skills, knowledge and abilities

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

Applications for this position are now closed.

Important information

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Whilst this role is eligible for sponsorship under the Skilled Worker Route, we recommend that you assess your individual eligibility before applying for this position.

Visit https://www.gov.uk/skilled-worker-visa for more information.

DBS check

Coronavirus

Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Hall Manager job descriptionDownload Hall Manager job description

Six students walking in a line outside One Friar Gate Square, talking to each other and smiling

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.