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UDOL student implements praise initiative into the NHS

view of the university, south elevation "Gaining my Masters while working full-time and being a mum has given me a huge sense of achievement" Anna Tee

Date posted: 12 January 2016

A Patient Experience Manager who implemented a ‘praise initiative’ into the NHS in order to reward good practice will graduate from the University of Derby this week.  

 Anna Tee studied a Master’s degree in Ergonomics with University of Derby Online Learning (UDOL).

 In her role as a Patient Experience Manager, Anna works closely with patients and carers to understand and improve patient care, ensuring findings are fed back in order to improve the service.

 Anna, 44, from Carmarthen in West Wales, said: “Gaining my Masters while working full-time and being a mum has given me a huge sense of achievement. I haven’t studied academically for several years so working in that way was certainly a challenge.

“I found I could implement the ideas from my course into my work really quickly, for example I introduced the ‘Big Thank You’ initiative into our organisation, which is an online feedback system for patients. It enables them to provide positive feedback regarding their experience, which is then sent directly to the members of staff involved in a thank you letter in order to reward good practice.

 “This initiative gives staff a boost which helps to counteract the impact negative criticism can have on morale.”

 Anna took her inspiration from the poem Children Learn What They Live by Dorothy Law Nolte. The poem states “If children live with criticism, they learn to condemn. If children live with praise, they learn appreciation.”

 Anna added: “It was a challenge but online learning is fantastic as it gives you flexibility. When I walk across the stage to receive my certificate it will be amazing and a huge sense of achievement for me.”

 Ruth Simms, Lecturer in Psychology at UDOL said: “Anna has been able to apply what she has learnt in her day-to-day work and she produced an outstanding final project.

 “There can be a lot of negativity around the NHS so it’s really exciting to know that people like Anna are working to re-address the balance and highlight the positive experiences that are occurring everyday but get neglected.”

 More than 3,000 students will be graduating at Derby Arena in Pride Park, between Wednesday January 13, and Friday January 15, which will be the first year that UDOL has had its own ceremony at graduation.

 UDOL is expecting over 190 online students coming from far and wide including Malta, Nigeria, Sri Lanka and Canada.

Julie Stone, Director of UDOL, said: “Graduation is always a special occasion but even more so for us as we get to meet our students in person, often for the first time.

 “We are thrilled that this year we have our own graduation ceremony for UDOL students. Studying online requires a tremendous amount of commitment and dedication and I would like to take this opportunity to personally congratulate all of our graduates on their achievements and wish every one of them the best for the future.”

 For further press information please contact Jenny McNicholas, University of Derby Press Officer, on 01332 592279 or email: J.McNicholas@derby.ac.uk