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Student Support

The internal Non-Medical Helper provision at the University of Derby.

Who We Are

The Student Support service is an in-house NMH (Non-Medical Helper) provision at the University of Derby. The provision is provided by a team of highly skilled, qualified, and registered professionals who are experienced at providing specialist support to students. Our focus is on the academic experience and achievement of students, which is ensured through a comprehensive quality assurance framework.

Our Support

Open the links below to find out more about the Non-Medical Helper provision that Student Support may be able to provide, if the University of Derby is listed on your DSA2 letter.

A student walking in a corridor.
Sighted Guide

Our Sighted Guides are practitioners who provide support in navigating around campus if you have a vision impairment. 

Someone typing on a laptop with a student in the background.
Specialist Notetaker

Our Specialist Notetakers are trained practitioners who may be able to help you if you are Deaf or have a vision impairment. 

A student with earphones in front of a laptop in a private room.
Specialist Study Skills Tutor

Our Specialist Study Skills Tutors (SpLD/ASC) are trained professionals who provide one to one support for students. 

A Mentor and student talking facing each other.
Specialist Mentor support

Our Specialist Mentors (MH/ASC) are trained professionals who provide one to one support for students. 

People walking together in a corridor at Markeaton Street.
Practical Assistant

Our Practical Assistants are practitioners who provide support in navigating around campus if you have difficulty getting to your academic sessions (mobility). 

A student sat in front of a computer in the library.
Library Support Assistant

Our Library Support Assistants are practitioners who provide support for disabled students in using the Library services. 

A Scribe talking notes as a student speaks.
Scribe

Our Scribes are used to write or type what a student dictates, usually in exam settings. 

Picture of the University sign
Information for DSA Needs Assessors

Information for DSA Needs Assessors regarding our current in-house capacity and our costs for all support roles.

Outside image of the Markeaton Street building, doors and bike storage.
External NMH suppliers

Our Service Level Agreement is designed encourage collaboration between the University of Derby and external Non-Medical Helper (NMH) providers supporting our students. 

Close up of fingers typing on a computer keyboard

Get in Touch

To contact Student Services, you can call, email, or speak to a colleague in the Student Hub. The Student Support direct email address is nmh@derby.ac.uk

Find our contact details and opening hours hereFind our contact details and opening hours here

Meet the Team

Meet the Student Support team who can help you with a question or query about your support throughout your academic journey.

Name Title
Arvin Johal Student Support Manager
Nicki Browne Student Support Administrator
Sam Hutchby

Student Support Administrator

Specialist Notetaker (VI/HI)
Jessica Illsley Student Support Administrator
Jo Beck 

Disability Services Facilitator

Useful Info

Red telephone against a white background.
Out of Hours Support

Find out where to get emergency support outside of Student Services' opening hours

University campus at Kedleston Road
StudentHub@Derby

The StudentHub@Derby has a whole host of services that support you in every aspect of your student life, including enrolment, assignment hand-ins, student fees and much more.

Disability Support

Our Disability team provides a wide range of support for students with long term conditions, from mental and physical health, specific learning differences and much more.