Admissions Complaints Process - Policies - University of Derby

Admissions Complaints Process

If you have made an application and wish to raise an informal complaint about the admisisons process you should contact the Admissions Team by emailing: admissionscomplaints@derby.ac.uk.

At the University of Derby the experience of our applicants is important to us, and the University ensures that all complaints are dealt with promptly, fairly and consistently.  Your email will be acknowledged within 3 working days. The Admissions Officer will investigate your complaint and a written reply will be sent to you within 10 working days.

If the outcome of the investigation is not satisfactory you can raise your concerns by following the University's Complaints Procedure.  Information on this is available on the University website at www.derby.ac.uk/complaints.  Your complaint will then be escalated to the Assistant Registrar, Admissions for further investigation.