Online course details

Fee

£95 (includes VAT)

Start date

Open now

Course length

4 units, 5 hours of study per unit

CPD hours

20 CPD hours

Mode of study

Self-guided online learning

Location

Online

Online course description

Organisations operating in the hospitality sector are in the business of serving people, be that through food, drink, accommodation or a combination of these and a range of other services.

Those who work within hospitality, regardless of job function, play an essential role in the overall customer experience. The ability to recognise the role and level of influence that each member of the team has on the customer experience can have a major impact on business prosperity and reputation.

This self-guided course offers useful insight into the learning, training and development needs within the hospitality industry. It highlights the importance of investing in workforce development and the value of staff training along with the benefits of training and development and continuous professional development for organisations and individuals alike.

Who is this course for?

Though open to anyone, this CPD course is ideally suited to a wide range of job roles within the hospitality and events sector. It will be of particular interest to people in roles such as:

This professional development course will provide you with:

Training and Development in the hospitality industry

View Training and Development in the hospitality industry video transcript

Structure, certificates and assessment

You will study this course 100% online. It comprises a range of activities including:

There is no obligation for you to undertake every activity, but being involved in all aspects of the course will help you to achieve a well-rounded knowledge of training and development in the hospitality sector.

There is no graded assessment. Instead, you will receive a badge for each completed unit, and then upon completion of the whole course, you will be awarded with an e-certificate.

An accredited provider of the CPD Standards Office

We are proud to be an accredited provider of the CPD Standards Office for our online short courses and free courses, demonstrating that they conform to CPD best practice and are appropriate for inclusion in a formal CPD record.

The CPD Standards Office CPD Provider: 60069 logo

Course units

The course is made up of 4 units, each will require approximately 5 hours of study.

Unit content is guided by professionally recognised theory and evidence:

This unit looks at how to identify organisational or departmental training needs and discuss critical issues related to skills gaps and labour turnover.

This unit looks at theoretical and practical concepts that highlight the importance of training, by looking at cost, time and organisational resources. You will look at how to plan and design effective training programmes using Kolb’s model and will consider how to conduct a training session within the hospitality industry.

In this unit, you will reflect on how to prepare employees to perform the duties within their job description. Building on what is covered in unit 1 and 2, you will also pay close attention to the essence of job instruction, lectures and demonstrations, mentoring and coaching. The unit deconstructs the key role of a trainer and the importance of such a role within an organisation.

This unit looks at identifying issues related to the training cycle. You will explore the three stages of training evaluation as well as how to monitor and measure performance against key performance indicators (KPI). The unit will also look at the evaluation of continuing knowledge acquisition, learning and development whilst considering an individual’s future career growth.

Learning outcomes

Benefits

A flexible course that fits in with working and family life

This learner led course is open for continuous enrolment, which means it can be studied at any time and delivered 100% online, allowing you to manage your studies around work and family commitments. This is a self-guided course which involves reflective activities to assess subject understanding. Our online CPD courses are designed to be intellectually stimulating, thought provoking and rewarding.

Course requirements

The course is widely available for anyone to take part in regardless of age, location or education status.

However, there are some basic requirements. You will need access to the internet whether it is on your PC, tablet, mobile or other electronic devices, as well as a valid email address to register with our online learning environment in order to take part in the course.

You will need to agree to the terms and conditions before you start the course which will be available when you enrol.

Learners should have an understanding of the English Language and the ability to study in English.

How to enrol

All of our short courses are delivered through an easy-to-use online learning platform, which you can enrol from directly.

Prateek Adhikari standing outside

Prateek Adhikari
Course author

Lecturer in Hospitality, Business, and Leisure, Prateek Adhikari has a past experience of working as a consultant of high end restaurants and hotels. He teaches across a range of Hospitality, Leisure, and Business Programmes.

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