On this three day programme you will:

• Identify scope for improving service, improving revenue and reducing costs for your organisation.
• Learn an exciting new approach to improve your business or organisation which challenges conventional thinking.
• Apply what you learn to your workplace immediately, increasing efficiency and customer satisfaction.

These concepts are relevant and effective in both public and private sector organisations.

Supporting you

If you choose to undertake the masters level award, you will have access to the University of Derby library, remote electronic libraries and tutor support. This support will guide you to put together a portfolio and business case project. This forms the assessed work.

You will also have the opportunity to engage with managers and professionals from different organisations.