Systems Thinking in Service Organisations

"Current management works, but not very well; it needs re-inventing."

Developed by the challenging and often controversial speaker, Professor John Seddon, in association with the University of Derby, this three day course introduces participants to the Vanguard Method, a unique approach to helping service organisations change from a conventional 'command-and-control' design to a systems design.

• Discover how public sector services have significantly improved their levels of performance.
• See how a financial service organisation achieved a 40% improvement in efficiency.
• Find out how a leading utility went from bottom to second in the customer satisfaction league table.
• You can choose to submit a portfolio of work and business project for assessment to achieve a masters level award.
• You will have the opportunity to engage with managers and professionals from different organisations.

Are you prepared to change the way you think?

The 'Systems Thinking' approach challenges current management thinking and the way we manage the work in our organisations.

Running over three months with one full seminar day per month you'll have the opportunity to learn new skills and approaches for understanding and transforming your organisation.  This leads to an enhanced service, reduction in costs and improved morale.

You will compare, contrast and challenge 'Systems Thinking' and other business improvement philosophies and have the option to undertake a masters level award.

How you will be assessed

You'll be guided and supported so you're able to put together a portfolio and business case project. This forms the assessed work of the masters level award.

On this three day programme you will:

• Identify scope for improving service, improving revenue and reducing costs for your organisation.
• Learn an exciting new approach to improve your business or organisation which challenges conventional thinking.
• Apply what you learn to your workplace immediately, increasing efficiency and customer satisfaction.

These concepts are relevant and effective in both public and private sector organisations.

Supporting you

If you choose to undertake the masters level award, you will have access to the University of Derby library, remote electronic libraries and tutor support. This support will guide you to put together a portfolio and business case project. This forms the assessed work.

You will also have the opportunity to engage with managers and professionals from different organisations.

• Award - £1,285
• Non-Award - £925

To make an application, please contact Simon Smith at s.smith@derby.ac.uk or on +44 (0)1332 592386.

Empower your workforce with block bookings

Take advantage of a short courses block booking to upskill your employees. Our short courses run on-campus and online and include new legislation and other up-to-the-minute issues. Get in touch today and we will tailor a package to meet the needs of your business.

Contact us

If you want to find out more about studying a short course, please contact us and we will get back to you as soon as we can.