Course details

Next course date



2 days (6 hours each)

CPD hours

12 CPD hours


Blended learning


Derby Campus

Course description

In order to remain competitive, all aspects of business operations need to be constantly evaluated and improved against the high standards expected in a changing marketplace. Business process and system improvements are core to the operations strategy of organisations. They drive initiatives to bridge the gap between current and required performance of organisations, to achieve and sustain a competitive advantage in the long-term.

This short course offers you the opportunity to learn methodologies and skills for your organisation to improve performance, become more operationally effective and significantly improve the customer experience. You will be introduced to a number of theories, methods, practical approaches and techniques for improvement facilitation and implementation, including systems thinking, radical change and leadership of change projects. This course will address how to implement these cost-effectively through MS Project.

European Social Fund and Department for Work and Pensions logos
European Social Fund logo and Department for Work and Pensions logo

Learning outcomes

Upon completion of this course delegates will:

Entry requirements

Ideally suited to operations managers and middle managers with remits for continuous improvement.

Fees and funding

£549 - ESF funded subsidised contribution rate for SMEs

How to apply

To book your place or for more information, please contact our Business Gateway.

T: 0800 001 5500

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