Course details

Next course date

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4 webinars, each 2 hours duration

Course description

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If you are responsible for leading a team, these crucial skills will help ensure difficult situations are quickly resolved with the best possible outcome for all involved. Small business owners who may have specialist or technical skills but are now expanding their workforce and would like to enhance their people management skills, would find this course particularly useful.

The course is also ideal for those who work within a customer facing role. The skills learned will enable your front line staff to confidently navigate through any conflict or difficult situations they may face.

Learning outcomes

During the course you will learn: 

Fees and funding

We are pleased to highlight that this course is being delivered at a substantially subsidised rate. Contact us on the email address below to find out about ESF funding for SMEs.

How to apply

To book your place or for more information, please contact our Business Gateway.

T: 0800 001 5500

Empower your workforce with block bookings

Take advantage of a short courses block booking to upskill your employees. Our short courses run on-campus and online and include new legislation and other up-to-the-minute issues. Get in touch today and we will tailor a package to meet the needs of your business.

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Contact us

If you want to find out more about studying a short course, please contact us and we will get back to you as soon as we can.

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