Emotional Intelligence and Handling Conflict

If you are responsible for leading a team, these crucial skills will help ensure difficult situations are quickly resolved with the best possible outcome for all involved. Small business owners who may have specialist or technical skills but are now expanding their workforce and would like to enhance their people management skills, would find this course particularly useful.

The course is also ideal for those who work within a customer facing role. The skills learned will enable your front line staff to confidently navigate through any conflict or difficult situations they may face.

During the course you will learn: 

• The place of emotional management in workplace relationships
• How to identify the cause of difficult situations and obstacles to building good relationships 
• The practice of tools and skills such as active listening, questioning, non-verbal skills and assertiveness to encourage conflict resolution. 

We are pleased to highlight that this course is being delivered at a substantially subsidised rate. Contact us on the email address below to find out about ESF funding for SMEs.

To book your place or for more information, please contact our Business Gateway.

E: businessgateway@derby.ac.uk
T: 0800 001 5500

Empower your workforce with block bookings

Take advantage of a short courses block booking to upskill your employees. Our short courses run on-campus and online and include new legislation and other up-to-the-minute issues. Get in touch today and we will tailor a package to meet the needs of your business.

Contact us

If you want to find out more about studying a short course, please contact us and we will get back to you as soon as we can.