Student Centre Complaints Procedure

When a customer or member of staff lodges a complaint/bad comment against our service, we encourage staff to take responsibility for the complaint and liaise with the customer to try to find an immediate solution prior to escalation. If this cannot be resolved, then the Student Centre Manager (or nominee) will take responsibility to deal with the complaint prior to further escalation.

Review

We will annually review our Student Centre Complaints Procedure, taking into account customer and staff feedback on the effectiveness of the current complaints procedure.