Information for customers

There are some basic steps we’d like you to follow before handing your work in for printing at the Print Bureau.

Organise your files before you ask us to print anything. Put your files for printing in a separate folder and label the folder with your full name. You can bring us your files on a memory stick, on a CD or DVD or on a hard drive. We will copy your folder to our desktop. If you can’t come to the Print Bureau in person, you can send us your files using an online file transfer service, such as WeTransfer - it’s free and very easy to use.

Turnaround times can vary depending on how busy we are but, as a rule of thumb, most print jobs are completed within two days and up to five days for printing and mounting. However, this is flexible and we aim to complete most jobs quickly and efficiently but, as all jobs are unique, our time scales are not guaranteed, so please allow more time during busy periods to avoid disappointment. Sorry, we don’t offer a while-you-wait service. Lead times for assignment printing and binding can vary, so please check these before you bring your work in to us.

All our prices are inclusive of VAT. Payment is on collection. *Cards and cash accepted. If you are a member of staff, all we need is the authorisation of the budget holder and your cost-centre code. 

If you're unsure please come and ask us. We are here to help.

*It is University policy that card-machine operators are not permitted to give refunds. If a refund is required, the customer is responsible for completing the correct paperwork and submitting it to our Finance department. Please bear this in mind if you intend to pay by card.