This Support Charter has been written to underline our commitment to providing library services and resources that are appropriate, sustainable and provide an equitable experience for students studying online.
- We will develop and manage our electronic collections to support teaching and learning priorities.
- We will provide digital materials, in so far as they are available at a sustainable cost.
- We will work with UDOL colleagues to make reading lists available and kept up to date and ensure, where possible, that online resources on reading lists are available. In order to do to this we would appreciate the opportunity to review reading lists.
- We will allocate a budget each financial year for the purchase of e-resources to support UDOL programmes, so long as funding is made available by the University.
- We will facilitate access to print items held in stock in our libraries for UK-based students. We will facilitate access to photocopies or scans of book chapters and articles held in stock in our libraries for UK-based and overseas students.
- We will facilitate access to items not held in stock through Inter Library Loans (ILLs) where possible.
- We will participate in the SCONUL Access scheme giving our UK-based off-campus students the means to have access to library resources and a study environment at other institutions.
- We will work with UDOL colleagues to advise on other non-library learning materials that are integral to teaching and learning.
Training and support
- We will offer online training and support to ensure that students develop skills in information literacy and are able to use library resources and services effectively.
- Each subject area will have a specialist Subject Librarian to provide guidance and support in using library resources, and selecting appropriate materials.
- We will provide the Library Enquiry Service to act as a central point of contact for all students to access library support.
- We will provide inductions and training for academic staff through the UDOL induction module, the Communities of Practice and one-to-one support.
- We will seek to be the "best in class", through continuous professional development and up-skilling in emerging technologies, to provide the best possible support to students and staff.
- We will provide advice on UK copyright law to students and staff.
Communication and liaison
- We will provide reports and updates to relevant UDOL committees (QEC, SESC, programme committees, and others as required) and endeavour to maintain appropriate representation.
- We will provide content about library resources, services and user education sessions for inclusion in UDOL communications to both staff and students.
- We will conduct and participate in surveys, and other appropriate feedback mechanisms, and respond to comments made by staff and students through these channels.
- We will advise on resources and any information literacy requirements required for new programmes and revalidations.
- We would appreciate the opportunity to feed into programme development and discuss requirements at the earliest appropriate opportunity.
- We will endeavour to have requested resources in place, where these are available electronically, when sufficient notice is given of the requirement and subject to budget availability.
- We cannot guarantee to provide all e-resources to all users, as we are subject to licence restrictions. However, we will endeavour to negotiate equal access, depending on any additional costs.
UDOL students and staff are expected to be aware of internet restrictions and laws in their home country, which could affect their use of some online library resources. We cannot mitigate for external issues and pressures, and international restrictions and laws which may affect and impact the service that we provide.
The Library Service must abide by UK copyright law and legislation.
All of the above points are conditional on the Library Service receiving the appropriate documentation and relevant information from UDOL.
All UDOL students and staff are welcome to use the resources and services in person at any of the University of Derby libraries.