Your Unimail address is your University email address.

Unimail is your University email account and is activated when you’ve enrolled. This is the email address that we will use to contact you, so be sure to check it regularly so that you do not miss out on any news or information. Unimail is part of our email system so you won’t have to worry about your messages being blocked or treated as ‘spam’, and it gives you a professional email address to use, showing your status as a University of Derby student.

You may have to manage a personal and a University email account, just as you would have to manage a personal and work email address when employed.

Once your enrolment has been confirmed, your University (UDo) account and University Office 365 email account will be created within 24-48 hours.

New students 

If you require assistance, please visit your nearest IT Helpdesk or visit our online IT Services Knowledge Base.

You should use Unimail  for any University-related emails, such as contacting lecturers or departments.  This is also the only address that the University will email you on once it has been activated. Make sure to check it regularly to ensure you don't miss out on any important messages.

However, if you contact us with regards to a problem you are experiencing with Unimail, we may ask you to provide us with another contact address in order for us to communicate with you while we work on the issue.

You can access Unimail by logging into UDo and then clicking on the Unimail link. You can access your email on and off site 24 hours a day using any computer or enabled mobile device.

If you are experiencing problems with Unimail, please contact the IT Service Centre or visit one of our on-site help desks and our staff will be more than happy to help you.

Yes, you can set up Unimail on your mobile device so that you always have access. One of the easiest ways to access Unimail on a mobile device is to download the Outlook app from the Google Play Store or the Apple App Store for free. Set this app up with your Unimail account and you will have easy access to your University emails straight away.

Alternatively, you can follow the instructions outlined in the following guides:

Yes you can opt out of the Unimail service by contacting the IT Service Centre. Alternatively, a rule can be set up to forward your Unimail automatically to an address of your choice. To find out how to do this, you can access the guide on how to forward emails from a Unimail account or contact IT Services.

Please note that if you choose to opt out of the Unimail service:

  • The University cannot guarantee to receive emails from any other source
  • Once you opt out of the service, it will take a maximum of 2 weeks for the University systems to reflect this change

For more information about the Unimail service, visit our online IT Services Knowledge Base.