During this course you will discover some of the common experiences and practices that have been applied by successful hospitality organisations to improve training for their workforces.

This course will explore the significance of establishing constructive and positive working relationships with new employees and will introduce the role of induction as part of the employment process. It is evident that building a skilled and flexible team is crucial to successfully compete with an ever-changing, high paced environment. Therefore this course will introduce you to the key factors of training and development for building and retaining an effective team.

The aim of this course is to provide you with theoretical knowledge and practical skills of a training cycle that you can use and customise to meet your organisation’s needs.

This professional development course will provide you with:

  • an understanding of the training requirements for learning and development in the hospitality industry.
  • skills to create an effective training cycle to reduce staff turnover, improve staff morale and retention and increase revenue stream.
  • the ability to identify successful training planners for various roles within hospitality.

Learning and assessment

You will study this course 100% online. It comprises a range of activities including:

  • Watching industry specific training videos
  • Read short case studies
  • Undertaking exercises to help you to reflect
  • Reading extracts from texts and academic journals

There is no obligation for you to undertake every activity, but being involved in all aspects of the course will help you to achieve a well-rounded knowledge of training and development in the hospitality sector.

There is no graded assessment. Instead, you will receive a badge for each completed unit, and then upon completion of the whole course, you will be awarded with an e-certificate.

How to enrol for the Training and Development in the Hospitality Industry online course?

All of our short online courses are delivered through an easy-to-use online learning platform, which you can enrol from directly.

Course requirements:

The course is widely available for anyone to take part regardless of age, location, level of education or professional work experience.

You will, however, need access to the internet whether it is on your PC, tablet, mobile or other electronic device. You will also need a valid email address to register on the online learning platform in order to take part in the course.

You will be required to agree to the terms and conditions, which will be available when you enrol, before you start the course.

Learners should have an understanding of the English Language and the ability to study in English.