I am originally from Japan and studied English in the United States. After 5 years of full time employment in Japan, I lived in Switzerland for four years studying and working in the hospitality industry and the educational sector before I came to England in 2001.

Professionally I have worked in many sectors within the hospitality industry, including hotels, restaurants, bars and theme parks in Japan, Switzerland and the UK. Although I have changed my career path to teaching, I still have a passion for hospitality and keep my knowledge up to date through research and through being a customer. My expertise lies in the areas of managing cultural diversity and in service quality within the hospitality industry.

During my academic career, I also have performed a range of roles including Programme Leader for undergraduate hospitality programmes, International Student Coordinator, International Collaborative Project Manager, and Online and Distance Learning Coordinator. 

Online learning provides excellent learning opportunities along with the flexibility to fit into your career or lifestyle. It is not for everyone as it requires strong motivation and self-management skills, but if you remain realistic and focused, the rewards are enormous.


Teaching responsibilities for UDOL

As the Academic Lead for the Hospitality and Leisure portolio, I am responsible for the development, delivery, assessment and quality management of these online programmes as well as managing a remote team of 20 Associate Academics.

Professional Membership

  • Member of Institute of Hospitality

  • Fellow of Higher Education Academy


  • Higher Diploma in Hotel Management and Tourism, Swiss Hotel Management School
  • BA (Hons) Hospitality Management, University of Derby
  • MA Hospitality Management, University of Derby


Iguchi, Y. (2014) ‘Exploring solutions to hospitality skills shortage issues from Higher Education perspectives: the initial discussions’ (Conference Proceeding), Council for Hospitality Management Education Annual Conference, May 2014

Iguchi, Y, (2013), ‘Education in Japan’, in White, J. and Brown, M.A. Exploring Childhood in a Comparative Context: An introductory guide for students, London, Routledge, pp.86-105.

Iguchi, Y. and Balder, M. (2013) ‘Developing students’ intercultural competence through developing ‘Mindfulness’ of home and international students’ (Conference Proceeding), Council for Hospitality Management Education Annual Conference, May 2013

Iguchi, Y. and Balder, M. (2012) Supporting International Students through an Integrated Approach (workshop), Higher Education Academy Thematic Seminar Series, May 2012.

Iguchi, Y. (2009) ‘Academic Experiences of International Final Year Direct Entrants: An initial exploration’ (Conference Proceeding), Council for Hospitality Management Education Annual Conference, May 2009.

Iguchi, Y. (2008) ‘Hospitality Workforce Development through Work Based Learning: Designing Foundation Degree Hotel Management with Employers Engagement’ (Poster presentation) HLST Annual Conference, Nov 2008.


Research interests:

Due to my international background, I have a keen interest in cultural diversity within both the educational sector as well as the hospitality industry. I have been researching the international students' experience at UK universities and using this research to provide a good support structure for them.

Another area of great interest to me, particulary in more recent years, is the skills shortage issue within the hospitality industry and how educational institutions can contribute to improving the situation through providing online learning opportunities.