Biography

Before joining UDOL I was a Visiting Post-doctoral Scholar within the Safe Transportation Research and Education Center at the University of California at Berkeley, conducting independent research into 1) the ageing passenger population; 2) human factors considerations with self-driving cars. As the applied psychologist, I was also part of a multidisciplinary team of researchers involved in projects assessing traffic safety culture (funded by the California Office of Traffic Safety); bicycle level of service; and yielding behaviours at intersections (funded by the California Department of Transportation). My role within the team involved the design of research projects and the development of survey materials, mentoring student researchers, analysing data, and writing academic reports.

Prior to this I was the recipient of an internationally competitive Endeavour Research Fellowship funded by the Australian Government, enabling me to conduct independent research at the University of New South Wales, Australia. There I focused on the use of escalators among older rail passengers, and gained an international perspective on the Human Factors research that I am so passionate about. I completed my BSc Psychology with Ergonomics, MSc Health Psychology, PhD and postdoctoral research at Loughborough University, looking into crowd behaviour, rail safety (funded by the Rail Safety and Standards Board), teenagers trespassing (funded by Network Rail), and the ageing population.

As a registered member of the Chartered Institute of Ergonomics and Human Factors I have worked for a number of ergonomics design consultancies within the medical device usability sector, gaining practical experience and utilising both analytical and empirical approaches.

Your Thoughts About Online Learning

I believe that online learning opens a world of opportunities for individuals who may not otherwise have the flexibility to attend traditional face-to-face education.

Professional

Professional Memberships

Registered member of the Chartered Institute of Ergonomics and Human Factors

My qualifications

PhD Human Factors - Loughborough University

MSc Psychology of Work and Health (distinction) - Loughborough University

BSc (Hons) Psychology with Ergonomics - Loughborough University

Publications

Journal papers

Kendrick, V.L., Waterson, P.E., Eason, K. & Haslam, R.A. 2016. Factors influencing experience in crowds – the participant perspective. Applied Ergonomics, in press.

Underwood, P., Kendrick, V.L. & Waterson, P. 2016. Teenage Trespass on the Railways - A Systems Approach. Transport, in press.

Waterson, P., Kendrick, V.L., Ryan, B., Jun, T., & Haslam, R. 2016. Probing Deeper into the Risks of Slips, Trips and Falls for an Ageing Rail Passenger Population: Applying a Systems Approach. IET Intelligent Transport Systems, 10(1), 25-31.

Kendrick, V.L. 2015. Introduction to Crowd Science, Ergonomics, 26, 1-2.

Kendrick, V.L., Haslam, R.A., & Waterson, P.E. 2012. Planning crowd events to achieve high participant satisfaction. Work: A Journal of Prevention, Assessment and Rehabilitation, 41(1), 3223-3226.

Conference Proceedings

Waterson, P.E., Kendrick, V.L., Biggin, M., Foulkes, F. & Briz, S. 2015. How can we improve the communication of railway safety information to teenagers and young adults? The Fifth International Rail Human Factors Conference, 14th - 17th September 2015, London. 

Kendrick, V.L., Waterson, P., Ryan, B., Jun, T., & Haslam, R. 2015. Understanding slips, trips, and falls among older rail passengers: Future-proofing risk. Proceedings of the 19th Triennial Congress of the International Ergonomics Association, 9-14 August, Melbourne, Australia.

Kendrick, V.L., Biggin, M., Ward, L., & Waterson, P. 2015. Improving the Engagement of Teenagers and Young Adults with Rail Safety and Risk Education. Proceedings of the 19th Triennial Congress of the International Ergonomics Association, 9-14 August, Melbourne, Australia.

Kendrick, V.L., Waterson, P., Ryan, B., Jun, T., & Haslam, R. 2015. A systems-based approach to understanding slips, trips, and falls among older rail passengers. Proceedings of the Ergonomics and Human Factors Annual Conference, 13-16 April 2015, Daventry.

Kendrick, V.L., Ryan, B., Jun, T., Haslam, R.A., & Waterson, P.E. 2014. Slips, Trips and Falls for the Ageing Rail Passenger Population, Rail Research Association UK: Annual Conference, November 2014, London.

Kendrick, V.L., Ryan, B., Jun, T., Haslam, R.A., & Waterson, P.E. 2014. Managing the Risks of Slips, Trips and Falls for the Ageing Rail Passenger Population: ‘Future Proofing’ Risk Models in Rail, Rail Industry Association: Innovation & Technology conference, March 2014, Leamington Spa, United Kingdom.

Kendrick, V.L., Haslam, R.A., & Waterson, P.E. 2013. Crowd Satisfaction at Spectator Sporting Events. Proceedings of the Ergonomics & Human Factors Conference, 15-18 April 2013, Cambridge.

Kendrick, V.L., Haslam, R.A., & Waterson, P.E. 2012. The relationship between public and private security during crowd events. Proceedings of the Institute for Ergonomics and Human Factors 3rd Doctoral Consortium, Loughborough University, United Kingdom.

Kendrick, V.L., Haslam, R.A., & Waterson, P.E. 2012. Planning crowd events to achieve high participant satisfaction. Proceedings of the International Ergonomics Association 18th Triennial World Congress, Recife, Brazil.

Kendrick, V.L., & Haslam, R.A. 2010. The user experience of crowds - A human factors challenge. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 54(23), 2000-2004. 

Interests

Research Interests

My research interests broadly focus on human factors and ergonomics, as well as social and environmental psychology.

I have a passion for researching the ageing population, use of public transport, and escalator use. I am also very fascinated by crowd behaviour, and the safety and satisfaction of participants within a crowd. This with respect to the use of transport hubs, passenger flow, and passenger experience.

More recently I have developed an interest in the human factors considerations with the introduction of self-driving cars. I am also very interested in medical device usability, and have been involved in a number of consultancy projects in line with this.

Personal Interests

When I’m not teaching or researching all things Ergonomics, I like to relax with some Pilates, a good run, photography, or a spot of baking!