Customer Service Charter for halls of residence

Student Living puts its customers first. We are committed to providing a high quality, professional service which is accessible and responsive to all of our customers. To ensure you get the high level of service that you deserve, we adhere to these guidelines:

Handling your enquiries

When you phone us 

When you email us 

When you visit us in person

Concerns and complaints 

Please help us by:


We are always looking for ways to improve and enhance our service to you and we welcome any comments you would like to make, so please give us your feedback by:

Providing an inclusive service

As well as adhering to the terms of our Customer Service Charter, we will provide an inclusive service by:

Policies and procedures

As well as our Customer Service Charter, we have a number of policies and procedures to support you during your time with us.  Find out more about halls policies and procedures on UDo.