Pre-booking service terms and conditions

By accepting the Pre-booking Service Terms and Conditions and the immediate performance of the formal Offer of Accommodation, you acknowledge that you are unable to cancel the contract and will remain liable for the payment of the £100 Advanced Booking Payment.

By accepting this contract the following right is subsequently relinquished:

The particulars of the “your right to cancel” clause are as follows:

  1. The right to cancel this Pre-booking Service Terms and Conditions within 14 days without giving any reason. 
     

If you had retained your “right to cancel” the following conditions would have applied:

  1. The option to inform us of your decision to cancel by providing a clear statement that you wanted to cancel.
  2. A reimbursement of your booking fee without undue delay, and not later than ten working days after the day on which we are informed about your decision to cancel this contract.
  3. A reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not have incurred any fees as a result of the reimbursement.

Accepting these conditions allows DSRL (Derby Student Living) to process your application and forward you an Offer of Accommodation at the earliest opportunity.

Pre-booking Service Terms and Conditions

Please read these carefully before you accept. 

1. General

Please read the following booking terms and conditions carefully before completing Step 1 of the application process “Pre-booking service contract.”

2. We may refuse your application under the following circumstances: 

In all of the above cases, we will refund the advanced booking fee in full

3. Use of the advanced booking fee of £100

If you accept the Offer of Accommodation we send you, the £100 charge will be deducted from your first term’s rent.

Full refund

The advanced booking fee will be refunded in full under the following circumstances:

Partial refund

In some circumstances, we will refund £50 of your advanced booking fee and the remaining £50 will be charged as an administration fee. The advanced booking fee will be partially refunded under the following circumstances:

4. Your right to cancel

By accepting the Pre-booking Service Contract terms and conditions, you relinquish your right to cancel at this stage and accept that you are liable for the £100 advanced booking fee. This means the contract comes into immediate effect allows DSRL to send you a prompt Offer of Accommodation. 

5. Our right to cancel

Your Offer of Accommodation is valid for 10 working days and, if you have not accepted the offer by the end of that period, your offer will be automatically cancelled. As a measure of goodwill, we will refund £50 of your advanced booking fee, the remaining £50 will be charged as an administration fee.

6. Staying longer than your contract

If you arrive earlier than your agreed contract start date or stay later than the end of your contract, you will be charged for the additional nights’ accommodation at the appropriate (pro rata) nightly rate for your room type and period of occupation.

Data protection statement

When you apply for halls of residence, you accept that Derby Student Living (DSRL) can and may keep or pass on any relevant information about you, including your address, payment details conduct and contact details, in the course of our legitimate business operations.