Job details

Department

Student Performance and Engagement

Responsible to

Insight and Reporting Senior Analyst

Location

Kedleston Road, Derby Campus

Salary

£21,007 to £22,627 per annum

Closing date

Sunday 30 January 2022

Contract type

Permanent

Post type

Full-time

Reference

0561-21

About the role

The Student Enhancement Assistant or will work across the University ensuring that students are at the heart of what we do. You will be involved in capturing and listening to the student voice, analysing student trends, investigating the best methods of capturing student feedback, reporting on feedback, developing and implementing procedures required to inform evidence-based decision-making and service enhancement. All activity will be student focused using empathy, understanding and reflection when finding solutions, or enabling others to resolve challenges.  

You will be an organised and motivated individual, with credibility and a high level of commitment to excellence. You should have ability to work collaboratively and develop relationships at all levels of the University and Union of Students and to work in partnership with students will be essential to success 

Team working in Student Engagement is essential to deliver services throughout the academic cycle. You need to be flexible and adaptable, maintain knowledge of Student Engagement operations and work across the team to deliver priorities and deadlines to achieve high quality outcomes.

Principal accountabilities

  1.  Support Managers and Officers by conducting desk-based research and literature reviews to inform the activity of the team, utilising a wide range of available information and data, including extensive feedback from students and graduates, internal and external reports, sector journals, University statistics and external sources.
  2. Maintain records and administration processes of the team’s activity, track action plans, organise meetings, schedule events to ensure the efficient operation of the office, in line with procedures.
  3. Act in accordance with external returns and University procedures and policies, use University systems and make effective use of technology to communicate, record information and maintain records.
  4. Drafting and processing communications, reports and notes of meetings. Contribute to analysing statistical and contextual information to create tailored content and relevant to reports.
  5. Organising logistics for the operation of activities of the team, including events, communications and projects, as well as travel and planning.
  6. Contribute to the implementation of plans and organisation for events, projects and communications, including working with students and colleagues to develop content.
  7. Undertake specialist responsibilities specific to team activity and as directed by Student Engagement managers, including updating project and event plans and tracking progress, and contributing to the editorial process for communications.
  8. Provide administrative support for meetings, including scheduling meetings, working with chairs to draft agendas and papers, writing notes and tracking actions in a timely manner.
  9. Act as first point of contact for enquiries on Student Engagement, including communication to the email account. Respond to queries and liaise with individuals and groups internally and externally to provide solutions, using judgement to ensure complex matters are bought to the attention of the relevant team member in a timely and appropriate manner; Be proactive and influential when working collaboratively with Colleges to promote student issues and improve the student experience; Network with colleagues to be able to make contacts and connections and positively represent the work of Student Engagement; Be proactive and visionary when examining and recommending possible improvements to the student and graduate experience.
  10. Respect and value the diverse range of people across the University and act in accordance with the Equality and Diversity policy and best practice.

Person specification

Qualifications

Experience

Skills, knowledge & abilities

Business requirements

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at recruitment@derby.ac.uk.

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.

Coronavirus

Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Student Enhancement Assistant job descriptionDownload Student Enhancement Assistant job description

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Why join Derby?

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