Job details


Student Performance and Engagement

Responsible to

Programme Services Team Leader


Kedleston Road, Derby Campus


£21,007 to £22,627 per annum

Closing date

Sunday 12 June 2022

Contract type


Post type




About the role

The University of Derby Online Learning is a leader in online learning both in the UK and internationally. Our innovative approach to providing online learning through a dedicated team focussed on the disaggregated learner experience, is already making a positive impact on the lives of learners globally. We provide structured and supported online learning in undergraduate and postgraduate courses, professional courses and CPD opportunities, to those who require more flexible study options.

We have an exciting opportunity for an experienced administrator to join our team. As a Senior Administrative Assistant in the Student Experience team, you will be responsible for helping to build robust customer service activities, working closely with both academic teams and support services to enhance the student experience and to ensure deadlines are met and regulations are followed.   

Potential interview date, 23rd June.

Principal accountabilities

  1. Produce study patterns for all programmes to enable students to choose their study options.
  2. Administer Module Evaluation Questionnaires to both students and module leaders, reporting on the outcomes three times a year.
  3. Audit Programme and Module pages within blackboard at various points during academic year.
  4. Communicate with academic team in a timely manner in line with communication plans, reminders for marking and Blackboard roster sync etc.
  5. Manage queries and provide advice relating to RPL (Recognition of Prior Learning). Administer updates to students account after decisions have been agreed; manage the attachment of Academic Leads and Associate Academics to modules and programmes within Blackboard and PeopleSoft.
  6. Maintain an academic calendar of events which covers the full student journey, ensuring that all deadlines and regulations are adhered to.
  7. Administer the process for withdrawing students from their programmes of study following engagement checks by Online Learner Advisors and Academic Leads.
  8. Working with Programme Services Team Leader, co-ordinate and administer Assessment Boards, with responsibility of ensuring quality of processes and adherence to academic regulations including; preparation of papers, recording of results, acting as Secretary to the Board, distributing results to students and processing of Chair’s Action requests.
  9. Liaise with internal and central departments to provide information of awarding and alumni students to administer timely study progression and for Graduation purposes.
  10. Responsibility for co-ordination of Exceptional Extenuating Circumstances Panel arrangements including; undertaking secretarial duties, timely communication of outcomes to students and ensuring accurate system record keeping.
  11. Provide advice and guidance to the academic and operations staff regarding University regulations and local procedures.
  12. Gather, collate and present information for audit requests as required.
  13. Provide a high level of customer service to both internal and external customers, dealing promptly and effectively with all communication.
  14. Undertake any other reasonable duty commensurate with the level of responsibility of the post.

Person specification

Essential Criteria



Skills, knowledge & abilities

Business requirements

Desirable Criteria


Skills, knowledge and abilities


As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.


Our number one priority is to keep our staff, students and community safe as we continue to work through the pandemic. Upon appointment, full training will be given on the Health and Safety processes we follow.

Find out how we are ensuring the safety of our staff, students and community

Further details

Download Senior Administrative Assistant job descriptionDownload Senior Administrative Assistant job description

Six students walking in a line outside One Friar Gate Square, talking to each other and smiling

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.