Security Team Member

About the role

The full-time working hours for this role are 42 hours per week. The proposed working pattern will be a 24/7 Shift Pattern - 12 hour shifts (7am-7pm & 7pm-7am) following 4 day shifts, 4 rest days, 4 night shifts, 4 rest days.

This role is based at our main Kedleston Road Campus, with the requirement to support across all Derby and BLC sites as and when required.

The University of Derby is a vibrant and progressive place which strives to excel in everything it does. Our security team are key to the University's success. Generally being the first interaction our customers and visitors will have with us, the service they receive from you and the team will shape their experience. We are looking for an individual who is a customer focussed team player with an eye for detail. If you think this may be you then please submit your application to join the team. 

You will be responsible for providing a welcoming, safe and secure environment at our Derby Campus, whilst encouraging all site users to promote a secure environment through their own conduct.  You will also provide advice, guidance, and support on all security related matters, across multiple sites, ensuring continued excellence in performance, profile and service at all times.

For further information and informal enquiries regarding the role, please contact Amer Shams, Head of Security via a.shams@derby.ac.uk

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk

Principal accountabilities

1. To be part of a high profile Security Team, ensuring a 24hr point of contact and response service across all areas of the University; maintaining and promoting the safety and security of all University property, facilities and equipment, and that of all associated users and providing in-person emergency response across any location if required.
2. To encourage and ensure as far as reasonably practicable, a safe secure and welcoming environment for all users of the University.
3. Encourage all users to promote a secure environment through their own conduct, by providing advice, guidance and support for all security related matters.
4. Identify, investigate and report all matters of concern regarding security, and deal with all incidents of crime and anti-social behavior.
5. Conduct investigations into all breaches of security and student discipline, providing comprehensive reports, assisting in enabling further action and identifying crime trends.
6. Liaise and assist, where appropriate, with the Police and other external agencies in investigating all criminal activity affecting the University and its users.
7. Undertake regular patrols of all University buildings and grounds, checking the security and safety of all property and contents.
8. Provide a dedicated University key-holder service. Ensuring the timely locking and unlocking of all areas and buildings.
9. Ensure the effective operation of all Security related equipment including alarms, CCTV, access control and car park management systems, reporting any defects timely.
10. Ensure a 24hr point of contact and response service across all areas of the University.
11. Undertake vehicular access control duties and assist in monitoring and enforcing University parking regulations.
12. In the absence of Estates Services Team Members, to provide adequate replacement cover, and to provide an emergency out of hours service as required.
13. To drive University vehicles to assist in undertaking security duties and from time to time assist the Transport Department in other driving commitments.
14. Maintain security databases, reports and events log.
15. Act as a first Aider after appropriate training.
16. Evaluate all requirements surrounding requests, or otherwise, to activate call out procedures for tradesmen, and contractors, and emergency plans amongst others.
17. To be prepared to adjust working hours and arrangements were necessary.
18. To undertake any other duties as seen appropriate by the Head of Security.  

Person specification

Essential Criteria

Qualifications

• GCSEs grade A – C / grade 4 or higher in Maths and English or equivalent qualifications
• Full and Clean UK driving license

Experience

• Proven experience in a similar customer facing or Security orientated role
• Proven experience of providing excellent customer service in a busy customer service environment
• Proven experience of conducting minor investigations and compiling written reports

Skills, knowledge and abilities

• Security related qualification or the ability to work towards

Business requirements

• Willingness and flexibility to travel and work between University and external sites in a cost effective and timely manner
• Completed Enhanced DBS

Desirable Criteria

Qualifications

• Valid level 2 Door Supervisor SIA License
• Valid Public space CCTV SIA license
• First aid certificate

Skills, knowledge and abilities

• Ability to handle incidents in a busy and often unpredictable environment.
• Ability to deal with conflict and difficult situations in a calm and effective manner
• Ability to offer exceptional customer service and engagement with students, staff and visitors across all University estates

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and rewards

The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.